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Release Technician / Engineer

Roles & Responsibilities

  • Experience in R&D support tools like Kaseya, Marimba, SCCM
  • Windows 7/10 administration level for troubleshooting logs
  • Splunk or similar tool to analyze logs
  • Scripting languages such as PowerShell or Python

Requirements:

  • Nightly deployment validation for North America/Canada company-owned stores and monitoring deployments using Marimba with remediation per SOPs
  • Support software deployments overnight and triage failures; verify endpoints have successfully installed software based on compliance reports before store opening
  • Troubleshoot deployment failures per SOPs by contacting stores to resolve issues and communicate resolutions to release and deployment teams
  • Perform maintenance and system configuration for deployment endpoints; assist with calling stores using AWS Connect or other tools to resolve release/deployment issues

Job description


Release Technician / Engineer 8 positions

Location remote ok

Timings - Sunday to Thursday - 8:00 pm PST to 5:00 am PST

Duration 6 months

Skills:

  • Experience in R/D support tools like Kaseya, Marimba, SCCM
  • Windows 7/10 administration level for troubleshooting the logs
  • Splunk or similar tool to analyze the logs
  • Experience in Scripting languages like PowerShell/Python
  • PoS domain experience
  • Critical/Analytical thinking
  • Flexible to working during US night hours

Activities in Scope for Release & Deployment support Simphony 18.2 upgrade support activities

  • Nightly Deployment Validation North America/Canada Company owned stores
  • Monitoring of deployments using Marimba and perform remediation based on SOPs
  • Support software deployments overnight
  • Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
  • Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
  • Communicate issue resolution to release and deployment teams
  • Perform maintenance and system configuration support for the endpoints that are part of deployment
  • Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues

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