Key Facts

Remote From:

Full time

English

Hard Skills

Microsoft 365 ServiceNow Device Management Microsoft Azure Issue Tracking Incident Management SAP CO Booking (Trades) Knowledge Base Multi-Factor Authentication IBM i Help Desk Support

Other Skills

•
Troubleshooting (Problem Solving)
•
Customer Service
•
Calmness Under Pressure
•
Communication

Roles & Responsibilities

ServiceNow knowledge (submitting incidents and requests)
Excellent customer service skills with the ability to work under pressure
Service desk support experience with Level 1 troubleshooting (password resets, account unlocks, O365 installations)
Fluent speaker with understanding of Intune, MFA, SAP, Iseries (IBM i), and Microsoft Azure; ability to follow knowledge articles

Requirements:

Provide ServiceNow-based Service Desk support for incidents and service requests on an offshore project
Deliver exceptional customer service, maintain clear communication, and handle inquiries under pressure
Perform Level 1 troubleshooting following knowledge articles (password resets, account unlocks, O365 installations) and escalate as needed
Troubleshoot and assist with issues related to Intune, MFA, SAP, Iseries, and Microsoft Azure, coordinating with teams for complex cases

Navitas Partners, LLC

About Navitas Partners, LLC

Navitas Partners LLC is a diversity led business, headquartered in NJ, as a dynamic IT professional services and workforce solutions company. We believe creating the best solutions in human resource services means always going above and beyond - and people are our most important asset. Our “DNA” invokes core values of knowing, trusting and serving our relationships. The better we know our clients and candidates, the better our relationship, and the better we match the needs and exceed expectations. We want our client’s experience with us to reflect a transparent, professional and driven relationship. At Navitas Partners we strive for Excellence in People, and grow with you to become a true extension of your HR specific business requirements, while remaining sensitive to your price & business needs. Certified Diversity Employer: SBE • WOSB • WBE • MBE • NMSDC NAICS: 541511, 541512, 541513, 541519, 54164, 518210, 811212, 561320 https://form.jotform.com/223145471243247

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Title: Service Desk Resource
Location: Offshore Project, Flexible (any region within budget), candidates must be fluent and well-spoken.
Duration: 2-3 months

Skills Required:

Service now knowledge (submit Incidents and requests) ,great customer service skills, ability to work under pressure, Service desk support experience, fluent speaker, Level 1 troubleshooting experience (password resets, account unlocks, O365 installations) understanding of Intune, MFA, SAP, Iseries, Microsoft Azure. All troubleshooting steps are performed following knowledge articles with instructions, just need to have a core understanding.

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