TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We are seeking an experienced Senior UAT Analyst to lead user acceptance testing activities across multiple in‑house applications. The ideal candidate is a fast learner with strong analytical capabilities, excellent communication skills, and the ability to collaborate effectively with business and technology teams. Experience in chatbot testing, Salesforce, and business analysis is highly desirable.
What You'll Bring:
Key Responsibilities
User Acceptance Testing (UAT)
- Lead end‑to‑end UAT planning, execution, defect management, and reporting for in‑house and enterprise applications.
- Develop UAT strategies, test plans, test scripts, and acceptance criteria aligned to business requirements.
- Coordinate UAT activities and ensure readiness, coverage, and quality across multiple releases.
- Perform defect triage and work closely with development teams to resolve issues.
- Provide clear reporting, highlighting risks, priorities, and mitigation strategies.
Application Expertise & Adaptability
- Quickly learn and understand complex in‑house applications and technical environments.
- Act as a subject matter expert (SME) for UAT processes and supported systems.
- Identify usability issues and collaborate with stakeholders to recommend improvements.
Business Analysis
- Collaborate with business partners to understand requirements, workflows, and acceptance criteria.
- Review BRDs, user stories, and functional specifications for clarity and testability.
- Conduct gap analysis and support requirement refinement.
- Document business processes and contribute to continuous improvement initiatives.
Impact You'll Make:
Required
- 5+ years of hands-on experience in UAT, QA, or software testing roles.
- Strong understanding of UAT methodologies and Agile frameworks.
- Jira and Zephyr Scale experience is a must — including test management, defect tracking, workflow navigation, and reporting.
- Exceptional analytical, problem-solving, and documentation skills.
- Ability to rapidly learn new applications, technologies, and complex business processes.
- Strong communication skills with the ability to present findings to stakeholders at all levels.
Chatbot & Salesforce Testing (Desirable)
- Perform functional and conversational testing for AI chatbots, including intent recognition and user flow accuracy.
- Test Salesforce features, customizations, workflows, and integrations for quality and performance.
- Ensure alignment with regulatory, business, and customer experience requirements.
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
Please note that being a credit bureau, some positions require a clear credit record.
#LI-Remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Consultant, Applications Support
