Role overview

Qualifications

Fluent English (C1/C2) and Spanish
2 to 6 years of experience in remote, customer-facing insurance work with US/Canadian clients
Proficiency with Agency Management Systems such as AMS360 or similar
Excellent attention to detail, communication, and problem-solving skills

Responsibilities

Handle inbound and outbound customer communication via phone and email in English and Spanish
Respond promptly to customer inquiries regarding policies, coverage, and claims
Contact customers regarding renewals and payment reminders
Contact carriers to obtain policy information and resolve issues

Key facts

Remote from: Colorado (USA)
Full time
Senior (5-10 years)
Customer Service Representative (B2B)
English, Spanish

Hard skills

Management Systems Benefits Administration Remote Technical Support Carrier Management Information Policy Product Renewals Issue Management

Other skills

Customer Service
Detail Oriented
Communication
Problem Solving

About the company

Valatam

Valatam provides you with virtual team members who help you with your workload to save you time. We work with small business owners and busy professionals, providing Virtual Assistants (VA's). VA's can manage your administration, customer service, sales, graphic & web design, and social media (and all the other things that take up your time), to allow you to focus on the most important things – keeping your clients happy and focusing on driving your business forward. In short, our mission is to work IN your business, allowing you to work ON it.

Company details

Company typeStartup

Company size11 - 50

Links

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Job description

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

We’re looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America.

Key Responsibilities

Inbound & outbound customer communication via phone and email, in English and Spanish.
Respond promptly to customer inquiries regarding policies, coverage, and claims.
Contact customers regarding renewals and payment reminders.
Contact carriers to obtain policy information and resolve issues.
Handle inquiries and concerns to ensure customer satisfaction.
Other similar or related tasks.

Requirements

Fluent English (C1/C2) and Spanish.
2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
Proficiency with Agency Management Systems such as AMS360 or similar.
Excellent attention to detail, communication, and problem-solving skills.
Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

Competitive hourly rate in USD.
Guaranteed annual pay increments.
Discretionary client bonuses (80% of our clients award year-end bonuses).
7 U.S. federal holidays + 4 paid PTO days.
Monthly medical insurance stipend (after meeting eligibility criteria).
Birthday / Anniversary bonuses + Gym / Wellness allowance.
Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.

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