Sales Development Representative

Job Title: Sales Development Representative

Employment Type: Independent Contractor

Compensation: $1,700/month + Sales Commission

Working Hours: Monday to Friday, 9AM - 5PM PST

Location: LATAM

About Us

We're a growing roofing and home services company specializing in roofing, gutters, insulation, gutter protection, and repairs. We're scaling our sales operations and looking for talented individuals to help us reach 120-200 qualified leads per month.

Role Overview

We're seeking an experienced Inside Sales Representative to join our growing sales team. This role combines customer re-engagement outreach with core inside sales responsibilities, managing incoming leads and driving deal closure through strategic follow-up and relationship management.

Primary Responsibilities

Re-engagement Project (Initial Focus):

• Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS

• Review customer history via Company Cam photos and service documentation

• Identify upsell opportunities based on previous service dates and customer needs

• Build compelling narratives around service anniversaries and roof health checks

• Schedule consultations and document customer interactions in HubSpot

Inside Sales Operations:

• Answer incoming customer phone calls and create new contacts in HubSpot

• Generate and manage sales deals, creating logistics appointments for field teams

• Collaborate with outside sales representatives to gather customer insights and objection details

• Follow up with customers post-appointment to address questions and overcome objections

• Adjust and present pricing quotes using our quoting tool based on customer sensitivity

• Document all customer interactions, timelines, and decision-making criteria in HubSpot

• Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline

• Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM

• Manage occasional weekend coverage during peak seasons

Required Qualifications

• Sales Experience: Proven track record in B2B or B2C sales, SDR, or customer support-to-sales transition

• System Knowledge: Proficiency with HubSpot CRM (or quick ability to learn)

• Communication Skills: Fluent English with excellent phone and written communication abilities

• Technical Literacy: Comfortable with VoIP systems, AI tools, and SaaS platforms

• Time Zone: PST availability with flexibility for extended hours (5:00 PM - 7:30 PM PST minimum)

• Reliability: Stable internet connection and professional home office setup

Preferred Qualifications

• Experience with HubSpot or similar CRM platforms

• AI literacy and comfort leveraging AI tools to enhance sales processes

• Background in home services, roofing, or B2B sales

• Bilingual capabilities

• Experience with quoting and negotiation processes

What We're Looking For

We need someone who is:

• Organized & Detail-Oriented: Managing multiple customer timelines and objections

• Proactive & Solution-Focused: Taking initiative on re-engagement and follow-ups

• Customer-Centric: Acting as a resource for homeowners, mirroring language and addressing concerns

• Tech-Savvy: Comfortable learning and optimizing use of HubSpot and AI tools

• Sales-Motivated: Driven by commission opportunities and growth potential