Logo for QDS, Inc.

Field Service Technician- Lafayette, LA

Role overview

Qualifications

  • Willing to travel within a 100-mile radius of home base to install, maintain, and repair cash automation equipment (ATMs, ITMs, TCRs, etc.) Monday–Friday
  • Residence within 30 miles East/North/South of Baton Rouge or up to 55 miles West; approved living locations include Prairieville, Denham Springs, Slaughter, Watson, Breaux Bridge, Lafayette, Baton Rouge
  • Must participate in rotating on-call evenings and weekends to provide timely client support
  • Strong hands-on problem-solving skills with ability to troubleshoot, upgrade software/hardware, perform preventative maintenance, and communicate effectively with customers and team

Responsibilities

  • Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines
  • Upgrade software and hardware
  • Diagnose system complications and perform repairs
  • Perform preventative maintenance

Key facts

Other skills

  • Communication
  • Teamwork
  • Personal Integrity
  • Customer Service
  • Relationship Building
  • Problem Solving

About the company

QDS, Inc. logo

QDS, Inc.

IT Services & IT Consulting

Founded in 1983, QDS is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling. Our decades of experience and variety of products allow us to serve our customers by providing the best solutions to solve their specific needs. We are committed to helping our banking and credit union clients identify and deliver their Branch of the Future strategy. Our goal is to demonstrate how technology can impact their bottom line and deliver a better customer experience. We work with our retail clients to create efficient cash handling processes and reduce the risk of theft with automation tools and technology.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

Are you a hands-on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.

In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.

The individual in this position must live within 30 miles East, North, and South of Baton Rouge, LA OR up to 55 miles West of Baton Rouge. Approved living locations include: Prairieville, Denham Springs, Slaughter, Watson, Breaux Bridge, Lafayette, Baton Rouge

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)

What You’ll Do:

· Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines

· Upgrade software and hardware

· Diagnose system complications and perform repairs

· Perform preventative maintenance

· Communicate effectively with QDS team members and customers

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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