Remote Debit Card Services

This is a remote position.

What to Expect 

Agents will serve as an initial point of contact on banking inquiries and concerns.

• Provide support for existing and prospective clients via inbound telephone calls.
  

• Resolve concerns about retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  

• Identify cross-sell opportunities and make referrals as appropriate.
  

• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
  

Equipment Must Meet Platform Standards:

PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.

• 16 GB RAM or greater.
  

• Dual monitors are required.
  

• Webcam required.
  

• A hardwired Ethernet connection is required.
  

• CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
  

• An Apple or Android cell phone is required for secondary code verification.
  

• YubiKey provided by the Client. 
  

Thinscale Program:

MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).