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Customer Solution Analyst

Premier Construction Software

Role overview

Qualifications

  • Previous accounting and customer service experience is required.
  • Experience in application/customer support in the software industry preferred.
  • Experience with accounting-based applications, preferably in Construction/Service and/or related industries.
  • Strong troubleshooting, multitasking, time management and professional communication skills; ability to work in a fast-paced environment.

Responsibilities

  • Provide application support for an integrated ERP accounting construction software by investigating processes, accounting and operational cases.
  • Analyze data and user processes to identify deficiencies in processes, reports or software functionality.
  • Serve as primary support liaison between clients and Jonas, keeping clients informed of progress and following up as necessary.
  • Collaborate with other departments to expedite resolutions and promote a high-quality, service-oriented company image.

Key facts

Hard skills

Microsoft Office Accounting Client Services ERP Systems Knowledge Client Education Case Management Systems Analytics Call Center Experience Process Analysis Cross-Functional Collaboration Process Improvement Securities Research Customer Centricity

Other skills

  • Troubleshooting (Problem Solving)
  • Multitasking
  • Report Writing
  • Calmness Under Pressure
  • Ability To Meet Deadlines
  • Communication
  • Time Management
  • Teamwork
  • Personal Integrity
  • Telephone Skills
  • Organizational Skills
  • Quick Learning
  • Goal-Oriented
  • Punctuality
  • Social Skills
  • Mentorship

About the company

Premier Construction Software logo

Premier Construction Software

Construction Technology (ConTech)

Premier Construction Software is the #1-rated construction accounting solution by Forbes Advisor—three years running. Backed by over 30 years of industry expertise and consistent 5-star reviews, Premier is the all-in-one cloud platform built to help contractors run lean, grow fast, and stay profitable. Designed for General Contractors, Developers, Homebuilders, and Specialty Contractors, Premier brings together accounting, project management, and real-time financial data in one connected system—so teams can work smarter and move faster. With powerful automation and AI-driven agents, Premier eliminates manual tasks, reduces risk, and gives you instant visibility into job costs, change orders, cash flow, and more. Features that transform: • Financial Management & Cashflow • Job Cost & Project Financials • Predictive Intelligence • AI-Driven Agents • Project & Field Management • Change Order Management • PO & Inventory, Equipment Management • Subcontractor & Pay App Portals • Time Entry & Payroll Automation Book a demo today and see how Premier streamlines your construction finance.

Company details

IndustryConstruction Technology (ConTech)
Company size51 - 200

Links

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Job description

                                                                                    

Job Description: 

JONAS SOFTWARE – CONSTRUCTION DIVISION 

Customer Support Analyst 

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career. 

 

OVERVIEW 

 

As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required. 

 

JOB RESPONSIBILITIES 

 

Report to the Procedural Support Manager for daily direction and the Director of Support for administration: 

  • Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases 

  • Analyze data and user process to find deficiencies in process, reports or software functionality 

  • Have the ability to keep composure under stressful situations 

  • Harness time management skills to effectively and efficiently resolve multiple client issues 

  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused 

  • Serve as primary support liaison between clients and Jonas 

  • Keep clients informed of progression with issues and provide follow up as necessary 

  • Collaborate with other departments or offices as necessary to expedite resolutions 

  • Promote and maintain a high quality, professional, service-oriented company image among clients 

JOB QUALIFICATIONS: 

  • Application/customer support experience in the software industry preferred 

  • Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset 

  • Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints 

  • Excellent organizational, time management, punctuality and customer service skills 

  • Courteous and professional phone manner, demeanor and attitude are essential 

  • Good team player, yet willing to take personal responsibility for resolution of issues 

  • Proven ability to meet deadlines 

  • Proven ability to problem solve and teach others 

  • Excellent command of the English language (spoken and written)

  • Accounting degree and/or experience an asset 

WHAT MAKES THIS A GREAT PLACE TO WORK? 

 There are many things, but here are the highlights: 

  • Competitive compensation 

  • Once established work from home 1-2 times a week 

  • Extensive in-class and hands on training 

  • Comprehensive benefits package 

  • Learning and development opportunities

  • Career development and merit based growth plan 

  • Energetic and simulating work environment with annual employee awards and regular department and company events and outings 

 

                                                                                    

Business Unit: 

                                                                                    

Scheduled Weekly Hours:

37.5

                                                                                    

Number of Openings Available: 

0

                                                                                    

Worker Type: 

Regular

                                                                               

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

                                                                          

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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