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Expert Site Reliability Engineer

Roles & Responsibilities

  • Extensive site reliability engineering experience with ability to provide ongoing technical guidance to clients
  • Strong collaboration skills with internal teams, business stakeholders, and Technical Account Managers (TAMs) to design and implement solutions
  • Expertise in developing and documenting technical architectures, including infrastructure, data flow, integration points, security, and performance
  • Proven ability to identify technical risks, propose mitigation strategies, and communicate designs to stakeholders

Requirements:

  • Provide ongoing technical guidance and support to the client on an ongoing basis.
  • Collaborate with internal technical teams to ensure successful implementation and integration of proposed solutions.
  • Design and document overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements; and create architectural diagrams to communicate designs to the account team.
  • Identify potential technical risks and provide mitigation strategies; proactively address challenges related to project deliverables and client environments.

Job description

• Provides continual technical guidance and support to the client on an ongoing basis.
• Collaborates with the internal technical teams to ensure successful implementation and integration of the proposed solutions.
• Collaborates with business stakeholders and Technical Account Managers (TAMs) to understand business requirements and objectives; Designs solutions that align with Hosting best practices, industry standards, and organizational business priorities.
• Develops and documents overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.
• Designs and documents integration of various systems, components, and third-party services to create a detailed application environment.
• Creates architectural diagrams and documentation to effectively communicate design to the account team.
• Identifies potential technical risks and provides mitigation strategies.
• Proactively addresses challenges related to project deliverables and client environments.
• Reviews control systems for assigned client(s) on a weekly basis and takes appropriate actions to mitigate issues.
• Contributes to the development and refinement of internal processes and best practices.

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