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Quality Improvement Engagement Coordinator (AmeriCorps VISTA)

Henry J Austin Health Center

Role overview

Qualifications

  • High School Diploma or GED.
  • Bachelor's degree in a related field preferred (e.g., Public Health, Health Education, Epidemiology, Health Informatics) or equivalent experience.
  • Excellent organizational and communication skills.
  • Proficiency in Microsoft Office Suite.

Responsibilities

  • Collaborate with stakeholders for improvement and sustainability projects; participate in improvement workgroups to develop plans, timelines, goals, and action items.
  • Review and generate data with QI staff to understand quality and process improvement effectiveness; identify barriers and opportunities; validate data in the population health platform.
  • Generate and present monthly QI project newsletters; record and summarize QPAIC meeting notes; disseminate to stakeholders; coordinate outreach/educational activities as necessary.
  • Create presentations and resource/training materials; support staff education; maintain confidentiality of patient information; present findings to stakeholders.

Key facts

Hard skills

Analytics Stakeholder Engagement Quality Assessment Process Improvement Taking Meeting Minutes Report Generators Data Integration Public Health Patient Education And Counseling Data Validation Developing Training Materials Project Management Process Engineering Business Analysis Meeting Facilitation Presentation Training Sustainability Planning

Other skills

  • Quality Assurance
  • Microsoft Office
  • Professionalism
  • Communication
  • Time Management
  • Teamwork
  • Organizational Skills
  • Analytical Thinking
  • Detail Oriented
  • Social Skills
  • Problem Solving

About the company

Henry J Austin Health Center logo

Henry J Austin Health Center

Hospitals & Health Care

Henry J. Austin Health Center, Inc. (HJAHC) is located in Trenton, New Jersey. Established in 1969 as Trenton's Neighborhood Health Center, HJAHC was incorporated in 1986 as a private, non-profit 501(c) (3) entity. The mission of Henry J. Austin Health Center is to provide quality, community-based, affordable, accessible primary health care services in a culturally sensitive manner with respect and dignity. Increasing access and decreasing barriers to quality care are the mainstays of HJAHC. HJAHC is named after Dr. Henry J. Austin, an African-American, Princeton resident, who came to Trenton to practice medicine since Jim Crow laws prohibited this in his own home town. Austin was born on February 23, 1888 in Tallahassee, Florida and was brought to Princeton as a young boy. He attended Howard University Medical School and graduated in 1918. HJAHC is a Federally Qualified Health Center (FQHC). FQHC is a federal designation from the Bureau of Primary Health Care (BPHC) and the Center for Medicare and Medicaid Services (CMS) that is assigned to private non-profit or public health care organizations that serve predominantly uninsured or medically underserved populations. FQHCs are located in or serving a federally designated Medically Underserved Area/Population. HJAHC is the largest non-hospital based ambulatory care provider in the city. Primary health care services include: adult medicine, gynecology, pediatrics, HIV treatment, dental care, podiatry, and ophthalmology. Additional services are nutrition, social service, substance abuse assessment and intervention, behavioral health, translation services, transportation, and an onsite pharmacy. Most forms of health insurance including Medicare and Medicaid are accepted and there is a sliding fee scale for the uninsured. Henry J. Austin Health Center provides care to approximately 13,000 individuals annually generating more than 50,000 visits from four locations.

Company details

IndustryHospitals & Health Care
Company size51 - 200

Links

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Job description

MAJOR FUNCTIONS
Under the direction of the Interim Director Quality Improvement, the Quality Improvement Engagement Coordinator (AmeriCorps VISTA) will support the quality and process improvement efforts of various projects by educating, analyzing data, validating reports, engaging and supporting workgroup and QI department action plans. This may involve evaluating change and its effectiveness, coordinating plans and meetings, follow-up with workgroup stakeholders, data validation, educating staff, and creating resource/training materials generation all to support the standardization of processes and sustaining them.

ESSENTIAL FUNCTIONS 
  • Collaborate with stakeholders for improvement and sustainability projects.
  • Review and/or generate data in collaboration with QI staff to understand quality and process improvement effectiveness and/or identifying barriers and opportunities to support QI/QA.
  • Participate in improvement workgroups to develop and support plans, timelines, goals and action items.
  • Generate and present monthly QI project newsletter content in collaboration with QI team and department stakeholders to inform organizations of projects, efforts and outcomes, while soliciting feedback.
  • Record and summarize QPAIC meeting notes and disseminate them to stakeholders.
  • Coordinate any outreach/educational activities or messaging to staff and/or patients as necessary.
  • Support the validation of data in our population health platform to ensure it matches operations and processes.
  • Support creating presentations and present any findings, outcomes and ideas to stakeholders where necessary.
  • Maintain strict confidentiality of all patient-related information.
  • Cultivate positive and productive working relationships with staff and peers. 
  • Support operational needs as necessary.

ADDITIONAL RESPONSIBILITIES 
 
  • Complete IHI training courses, Azara DRVS training and hands on trainings of processes to understand daily operations to support QA/QI.
  • Participate in departmental meetings and additional programming and engagement events for HJAHC’s VISTA program.  

Requirements  

EDUCATION & EXPERIENCE 
 
  • High School Diploma/GED  
  • Bachelor's degree in a related field preferred (e.g., Public Health, Health Education, epidemiology, health informatics) or equivalent experience. 

Knowledge, Skills, Abilities, and Other (KSAOs): 
 
  • Excellent organizational and communication skills. 
  • Ability to work collaboratively in a team setting and facilitate training and engagement activities with diverse groups. 
  • Demonstrated problem-solving skills.
  • Analytical skills to assess needs, barriers, opportunities and trends.
  • Proficiency in Microsoft Office Suite.
  • Professional conduct and demeanor with patients and colleagues. 
  • Ability to work independently and manage multiple tasks with attention to detail. 
  • Bilingual (Preferred)

BENEFITS 
 

Program Benefits: This is an unpaid position. Participants receive a full annual living allowance of $27,364.05, paid biweekly. Upon successful completion of service, they may choose between an Education Award of $7,395 or an End of Service Stipend. Additional benefits include training, health coverage*, childcare assistance if eligible, and a relocation allowance.

Note: As an AmeriCorps VISTA member, this position is a full-time, one-year commitment with a living allowance provided by AmeriCorps VISTA. For more information on the AmeriCorps VISTA program, please visit https://americorps.gov/serve/americorps/americorps-vista. For details about AmeriCorps VISTA healthcare benefits, please visit http://www.vistacampus.gov/healthcare.


 

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