Director, Enterprise Operations

Operational Execution & Process Management 

• Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way” 
• Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions 
• Partner with SVP and regional leaders to ensure consistent execution and adoption 
• Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness 
• Create reports and presentations for leadership and management 
• Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation) 

Operational Performance Management 

• Manage operational KPIs, dashboards, and commission payouts 
• Use data and insight to monitor trends, identify risks, and recommend corrective actions 
• Ensure alignment between performance metrics and business objectives 
• Partner with HR and Finance to design, document, implement and process compensation & incentive plans 

Project Support & Change Management 

• Manage multiple operational projects simultaneously 
• Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT 
• Support change management through communication, training, and job aids 
• Ensure improvements are sustained post-implementation 
• Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team 

Data Quality and Governance Responsibilities 

• Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence. 
•  Manage data cleansing to support pre and post Fiscal Year Planning. 

 Required Qualifications 

• 8–12+ years of progressive experience in enterprise operations, sales operations, revenue operations, or business operations within a complex B2B environment 
• 3–5+ years in a leadership role, managing teams and influencing senior stakeholders 
• Demonstrated experience standardizing and scaling operating procedures across multiple regions or business units 
• Proven ability to identify operational gaps, drive process improvement, and ensure consistent execution at scale 
• Hands-on experience owning and managing KPI’s, dashboards, forecasting 
• Familiar with aligning performance measurement to business objectives 
• Strong track record using data and analytics to identify trends, risks, and corrective actions 
• Background in Staffing, Recruiting, Transportation, Logistics is a plus 
• Experience with commission and compensation plans tied to performance lead 
• Direct responsibility for data quality, governance, and integrity, including ongoing data cleansing and compliance 
• Demonstrated experience working within cloud-based productivity and collaboration tools, BI platforms, Applicant Tracking Systems, Front office systems, such as Bullhorn, Sigma, Tenstreet, Hubspot, etc. 
• Experience driving adoption, governance, and optimization of operational systems and tools 
• Proven ability to manage multiple cross-functional projects simultaneously 
• Experience coordinating stakeholders across Sales, Operations, Recruiting, Payroll, Finance, and IT 
• Exceptional analytical skills with strong attention to detail 
• Outstanding written, verbal, and presentation skills, including executive-level communication 
• Ability to work independently with high accountability, while also excelling in cross-functional collaboration 
• Proven success operating in a fast-paced, ambiguous, and evolving environment 
• Demonstrated integrity, ethical judgment, and alignment with company values 

Education 

• Bachelor’s degree in Business Administration, Operations Management, Finance, Analytics, or a related field
  (Equivalent professional experience may be considered in lieu of a degree) 

Equal Employment Opportunity Policy

TransForce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Americans with Disabilities Act

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.