Description
Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.
Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.
Navina is seeking a seasoned and driven Implementation Engineer to lead technical onboarding for large health systems. This is a high-impact individual contributor role at the intersection of technology and customer success, where you will be responsible for translating Navina’s AI and data requirements into seamless Epic or other EMR integrations.
In this role, you will serve as the senior technical voice in customer onboarding—owning the end-to-end implementation lifecycle and collaborating closely with Product, R&D, and Customer Success teams. You’ll guide customers through complex integrations, ensure frictionless go-lives, and play a key role in shaping scalable delivery processes that support Navina’s rapid growth across health systems.
Responsibilities
- Lead end-to-end implementations for Epic and other EMR-based customers—from kickoff through go-live and interface activation.
- Act as the primary technical contact for CMIOs, Epic Analysts, interface engineers, and other IT leaders.
- Design and configure integrations (HL7 v2/v3, FHIR, Interconnect VPN, etc.).
- Troubleshoot complex issues during onboarding with Product and Engineering support.
- Maintain project plans and provide clear status updates to stakeholders.
- Build and maintain reusable templates, runbooks, and automation scripts.
- Share field insights with Product, R&D, and Medical teams to inform roadmap decisions.
- Support pre-sale efforts by advising Health System customers on integration feasibility, scope, and technical requirements.
- Promote knowledge-sharing and best practices across Navina teams related to Health Systems integrations and Epic implementations
Requirements
- 5+ years in technical implementation, integration engineering, or customer onboarding for healthcare SaaS, consulting, or EHR vendors.
- Deep, hands-on Epic expertise — Strong understanding of Epic’s architecture, integration points, and configuration workflows—including user access controls, FHIR API enablement, and SMART on FHIR/OAuth2 setup.
- Advanced SQL skills
- Strong project-management abilities: create timelines, manage risks, and deliver on schedule.
- Exceptional written and verbal communication—able to translate complex technical details for both C-suite and frontline analysts.
- Strong executive presence and ability to represent Navina in customer steering committees and governance meetings during implementation
- Solid grasp of U.S. healthcare data standards
How You Would Stand Out?
- Epic certification(s)
- Prior experience in a high-growth startup environment.
- Experience integrating with other EHRs (eCW, Athenahealth, Veradigm, and others).
- Programming/scripting proficiency (Python, JavaScript/Node.js)
You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!
