Customer Support Specialist

We are looking for a Customer Support Specialist who will strengthen our Operations and Customer Service team. The ultimate goal of this role is to manage customer inquiries efficiently, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with Xometry.

Responsibilities

• Handle incoming customer calls, emails, and messages promptly and professionally.

• Solve customer issues directly or escalate to the relevant internal teams when necessary.

• Maintain accurate documentation in internal CRM and support systems.

• Track customer requests, follow up on pending issues, and ensure timely resolution.

• Collaborate with internal teams to support process improvements and problem-solving.

• Contribute to the continuous enhancement of customer service quality.

• Achieve results and meet service-level expectations despite challenges.

A Successful Candidate

• Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.

• At least 1 year of relevant experience in customer service, call center, or client-facing roles.

• Experience working with international clients, preferably UK customers, is a plus.

• Problem-solving skills and ability to handle unexpected situations.

• Willingness to work in a fast-growing business environment.

• Comfortable with digital tools and internal systems for managing customer interactions.

• Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).

Working Conditions

• Remote full-time job.

• Fixed monthly rate depending on career level.

• Annual bonus.

• Paid overtime possible if needed.

• Corporate laptop provided.

• Free corporate language courses (English).

• Service Agreement.

Team Spirit and Company Culture

• We work in an open, friendly, and trusting environment that welcomes initiative.

• Everyone in the Xometry team is ready to help and support in challenging times.

• We celebrate victories together and value each individual’s contribution.

Development Opportunities

• Fast-growing company with new tasks and challenges regularly.

• Opportunities to develop skills and progress in your career.

We Care

• Ongoing well-being activities for employees.

• Charity projects worldwide.

Flexibility

• Our speed and adaptability allow us to achieve outstanding results.

• Flexible processes and planning help us respond effectively to changing conditions.

Onboarding

• Well-structured onboarding plan for new employees combining process, technology, and systems training.

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