Customer Support Representative (remote)

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.We believe that being friendly is the best policy, and that's why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client a global business process outsourcing company, the local partner of the leading UK telecom operator. On their behalf, we are currently looking for Customer Support Specialists with no previous experience, who are willing to join their team and help them grow further. The role is available in three options - office-based in Sofia or Plovdiv, hybrid or 100% home-based anywhere in Bulgaria (Bulgarian/EU citizenship or local residency with work permit is a must).

Responsibilities:

• Attend to all aspects of customer care in a courteous and professional manner;
• Provide timely responses and resolutions to partners' queries and questions;
• Project a professional company image through phone interaction;
• Follow communication procedures, guidelines, and policies.

Requirements:

• Excellent command of English language;
• Communication skills and ability to maintain good relationships with customers, assisting them in finding the best solution;
• Highly empathetic and thoughtful, with the ability to understand customers' needs;
• Ability to work on shifts;
• Positive attitude and motivation;
• Previous experience in any customer service role is a plus.

The company offers:

• Opportunity for career development in a large global company;
• Opportunity to work from the comfort of your home or from the company offices in Sofia and Plovdiv;
• Excellent salary and benefits package;
• Additional health care;
• Food vouchers;
• Work within a friendly and supportive company culture.

If you meet the above-mentioned criteria, don't hesitate to apply!We welcome the opportunity to learn more about you!Please send your CV in English.Please note that only short-listed candidates will be contacted.License No.2826. We will treat your application with full confidentiality!