Sr. Quality Systems Manager

Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.

We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.

We offer an excellent compensation and benefits package. Come grow with us!

This role is not a remote opportunity, it is on-site at our manufacturing plant in Indianapolis, Indiana. 

Scope:

The Sr Manager, Quality Systems leads the automation process of our quality systems including the transformation of the quality system to digital and moving to a paperless quality system fully compliant with part 11 of Title 21 of the Code of Federal Regulations. This position ensures compliance to Quality System processes and procedures, Internal and External audits, and Certifications. This includes GMP, Customer Audits, external certifications such as SQF and Kosher, and customer complaint investigations.

Essential Duties and Key Responsibilities:

• Lead and manage the development and implementation of our digital Quality Monitoring Schemes (QMS)
• Lead and manage our continuous improvement program to include leading the Root cause and Corrective Action process (RCA)
• Manage the Consumer Complaint program, to include logging, investigation and reporting of consumer complaints and aging materials as part our continuous improvement program
• Assures compliance to Internal and External Standards. This includes leadership over internal and external Audits and Certifications (GMP and Customer Audits, Certifications such as SQF and Kosher)
• Leads the automation process of the quality system (digital transformation)
• Manage the Consumer Complaint program (logging, investigations and reporting) and manage the aging and hold materials
• All other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in Food Science, Food Engineering, Chemistry or related field with 10 years’ experience is required. Consideration will be given to equivalent experience 
• PCQI Certification, HACCP Certification, experience with GFSI schemes, 
  • Six Sigma / process improvement experience is preferred
• Strong computer skills and working knowledge of Microsoft Office, Power BI, and computer system architecture principles
• Good communication/interpersonal skills: Interacting with all levels of the organization
• Must be extremely organized, accurate and detail oriented
• Be a critical thinker with significant problem-solving skills and known techniques
• Must be a self-starter with excellent attention to detail 
• Food manufacturing experience with knowledge of aseptic and thermal processing
• Strong auditing skills
• Previous leadership experience and experience with management of Quality Systems
• Process improvement skills (e.g. Six Sigma)
• Proficient command of English and strong communication skills required – both verbal and written 
• Must have the ability to perform under pressure and communicate well with all departments

Physical Demands:

• Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions 
• Must be able to work seated using a computer and phone for long periods of time
• Must be able to work extended hours, such as daily overtime and an occasional weekend
• Must possess visual acuity to document company records 
• Continuous walking throughout plant and distribution center
• Lifting up to 40 pounds