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Senior Accounts Receivable / Order-to-Cash Specialist
Location: Remote (EST hours preferred) REMOTE
Employment Type: Full-Time
Monthly Base Salary: $1,500 – $1,800 USD (depending on experience)
Performance-Based Bonus: $300 – $500 USD/month (based on collection effectiveness, aging
reduction, and overall AR outcomes)
Overview
We are seeking a highly motivated and experienced Senior Accounts Receivable / Order-to-Cash
Specialist to fully own the collections and order-to-cash process in a standalone role. This position
plays a critical role in maintaining healthy cash flow, managing a high-volume and complex AR
portfolio, and partnering cross-functionally with Sales, Finance, and Operations.
This is not a general accounting or month-end close role. Instead, this position is ideal for a senior-level
AR professional who is hands-on, detail-oriented, persistent, and focused on dispute resolution,
cash collection and process improvement.
Key Responsibilities
Accounts Receivable & Collections Ownership
• Manage the full order-to-cash lifecycle, from invoicing through payment application and
collection.
• Maintain and pursue a high-volume AR portfolio, including:
o Current customer collections
o Complex and aged balances (2+ years)
• Proactively follow up with customers via email and phone to drive timely resolution and
payments.
• Accurately apply incoming payments (ACH, wire, check, credit memo) and document activity
in NetSuite/CRM.
Dispute Resolution & Cross-Functional Collaboration
• Investigate and resolve:
o Invoice discrepancies
o Short payments
o Chargebacks and deductions
• Partner with Sales, Finance, and Ops teams to resolve issues and unblock payments.
• Act as the main point of contact for customer inquiries regarding billing and payment.
• Escalate high-risk accounts with clear recommendations.
Reporting, Aging & Cash Flow Support
• Prepare and maintain weekly AR aging reports and collection status updates.
• Provide insights into customer risks, legacy AR cleanup, and collection KPIs.
• Assist with AR reconciliations and audit support (as needed, limited scope).
Process Improvement & Systems Scalability
• Identify ways to reduce manual work, improve AR workflows, and drive automation.
• Help build better invoicing cadence, dispute tracking, and documentation standards.
• Contribute to system optimization efforts, especially in NetSuite.
• Help establish AR best practices to support scaling operations.
Qualifications & Experience
• 4+ years of progressive Accounts Receivable / Collections experience, ideally in high
volume environments.
• Proven success managing complex portfolios, including aged AR.
• Strong knowledge of AR processes, collections strategies, and customer workflows.
• Hands-on experience with ERP systems (NetSuite preferred).
• Excellent English communication skills – written and verbal.
• Confident handling inbound and outbound customer phone calls.
• Detail-oriented, self-motivated, and organized.
• Experience collaborating with distributed and cross-functional teams is a plus.
• Ability to work EST-aligned hours.
