Client Account Coordinator

Account Support Administrator – IT Managed Services (Remote)

? Remote
? Permanent | Full Time
⏱ 40 hours per week

A growing and forward-thinking technology services provider is looking to recruit an enthusiastic Account Support Executive to join their commercial team.

This is an excellent opportunity for someone who enjoys building strong client relationships while supporting commercial operations in a fast-paced technology environment. You will work closely with senior account managers and internal teams to ensure clients receive a high level of service while helping support the ongoing growth of the business.

The role is fully remote and offers the chance to work with a wide range of clients across multiple industries.

The Role

Client Relationship Support

• Support the development and maintenance of strong client relationships through regular communication and check-ins.
  
• Act as a key point of contact for non-technical client queries, ensuring a responsive and proactive service.
  
• Assist with account review meetings by preparing performance summaries, service reports, and supporting documentation.
  
• Maintain accurate client records, account notes, pipelines, and commercial documentation.
  

Commercial & Operational Support

• Provide general administrative and operational support to the commercial and account management team.
  
• Assist with procurement of hardware, software, licensing, and IT peripherals.
  
• Liaise with suppliers and distributors to confirm pricing, stock availability, delivery schedules, and lead times.
  
• Arrange courier shipments and collections of equipment between company facilities and client sites to ensure smooth logistics.
  

Internal Collaboration

• Work closely with technical teams to understand client issues and support appropriate commercial resolutions.
  
• Collaborate with internal departments including operations, finance, service desk, and project teams to ensure client needs are delivered effectively.
  
• Share meaningful client feedback internally to help improve services and solutions.
  

Service Development & Opportunity Identification

• Develop a strong understanding of the organisation’s technology services and solutions.
  
• Identify potential opportunities for service improvements, cross-selling, or upselling and escalate these appropriately.
  
• Support the improvement of internal account management processes and client-facing materials.
  

About You

The ideal candidate will be organised, commercially aware, and passionate about delivering an excellent client experience.

Essential Skills & Qualities

• Strong written and verbal communication skills with confidence speaking with clients at all levels.
  
• Excellent organisational and time-management abilities with the capability to manage multiple tasks.
  
• Strong commercial awareness and an interest in how businesses operate.
  
• Proactive, self-motivated, and comfortable taking ownership of tasks.
  
• Competent IT user with the ability to quickly learn new systems and tools.
  
• Adaptable and comfortable working in a fast-paced and evolving environment.
  
• Ability to contribute to client review meetings when required.
  
• Capable of producing professional client-facing documentation such as service reports, roadmaps, risk registers, and performance summaries.
  

Desirable (Not Essential)

• Experience working within a Managed Service Provider (MSP) or technology-focused organisation.
  
• Awareness of cyber security standards, compliance frameworks, or Cyber Essentials requirements.
  
• Familiarity with the Microsoft cloud ecosystem, including Microsoft 365 and Azure.
  
• Previous experience in account support, client success, or sales support roles.
  
• Experience using CRM or PSA systems such as HubSpot, Halo PSA, or similar platforms.
  
• Exposure to structured operational frameworks such as EOS or OKRs.