This is a remote position.

Event Operations & User Enablement Coordinator (Evening & Weekend Coverage)

Php 40,000–60,000/month | Remote (Philippines) | Supporting a Global Event Technology Platform

If you understand how events actually run — from setting up ticketing pages and managing attendee registrations to sending invitations and handling last-minute event changes — and you enjoy solving real operational problems inside software platforms, this role may be a strong fit.

This is not a high-volume customer service job.

It is a specialist support role designed for someone who already understands event coordination workflows and can help other organisers troubleshoot issues when they are preparing for live events.

During your shift, you may be the person an organiser relies on when something isn’t working and their event timeline is moving fast.

You will also help build the tutorials and knowledge resources that make the platform easier for thousands of organisers to use.

Why This Is a Standout Role

You will support a growing international event technology platform used by hundreds of thousands of organisers across multiple countries.

You will work remotely with a small international team that values practical thinking, clear communication, and dependable support coverage.

The company has chosen to invest in human expertise rather than automated support, which means experienced professionals who understand event workflows are valued.

Your input will also help improve:

• Knowledge base articles
  

• Video tutorials
  

• Platform documentation
  

• Product feedback shared with the development team
  

You will work closely with the Customer Support Director, contributing to systems that thousands of event organisers depend on.

For the right person, the role offers long-term remote stability and the opportunity to grow into deeper platform or operations responsibilities over time.

What You’ll Be Owning

This role combines event operations knowledge, software troubleshooting, and knowledge system development.

Your main responsibility is ensuring event organisers receive clear, accurate support during evening and weekend hours when the primary team is offline.

You will take the lead on:

Customer Support Coverage

Respond to organiser questions via chat and email using Intercom during assigned evening and weekend shifts.

Event Workflow Troubleshooting

Understand the real event task behind each question and guide organisers to the correct solution inside the platform.

First-Contact Resolution

Solve issues in one interaction whenever possible by identifying the root cause and anticipating follow-up questions.

Response & Macro Management

Use Intercom macros appropriately while adjusting responses to match each organiser’s experience level.

Account Verification & Risk Screening

Review new accounts to identify spam or fraudulent activity and approve legitimate users for email-sending permissions.

Knowledge Base Development

Create short screen-recorded tutorials and structured help articles using tools such as Scribe or Zight.

Product Feedback Loop

Identify recurring user confusion points and communicate them to the internal product team.

Process Documentation

Maintain internal SOPs and troubleshooting documentation so the support team operates consistently.

How the Workflow Actually Works

• Ticketing pages
  

• Event websites
  

• Attendee registration management
  

• Invitations and email communication
  

• Event promotion workflows
  

• Screen-recorded walkthroughs
  

• Step-by-step tutorials
  

• Help centre documentation
  

Requirements

This Role Is a Strong Fit If You:

Hours, Pay, and Stability

Schedule Options

Option 1 – Split Coverage Model

Option 2 – Consolidated Coverage Model

Benefits

• HMO medical coverage
  

• Paid leave and holidays
  

• Fully remote work environment
  

• Long-term role with stable schedule
  

What Success Looks Like

After 60–90 Days

Benefits

Final Word

This role suits someone who enjoys understanding how software platforms work and helping professionals solve real operational problems.

If you’ve ever thought:

“I like solving problems inside software systems. I just want a role where my judgment and experience are actually used.”

This role offers that opportunity.

You’ll support real event organisers, improve the systems they rely on, and become part of a growing global platform.