Overview:
The Senior Collector is responsible for collecting past‑due contract payments and fees through established collection procedures while maintaining respectful, professional, and compliant communication with customers. This role plays a critical part in managing delinquency risk, forecasting portfolio performance, and determining appropriate escalation actions.
What You’ll Do:
- Maintain a working knowledge of financing contract types, including loans, leases, and purchase orders.
- Attempt daily contact on all assigned contracts, with priority accounts worked each day as defined by management.
- Communicate with customers via phone, letters, emails, and text messages in accordance with established procedures.
- Escalate delinquent accounts through the collection process in a timely and compliant manner.
- Negotiate past‑due fees within assigned approval authority guidelines.
- Project monthly delinquency for assigned contracts and provide visibility into expected portfolio performance.
- Process payments received over the phone by accurately entering them into the system for posting.
- Evaluate account collectability and recommend transfer to Recovery or Legal when appropriate.
Requirements For Success:
- Bachelor’s degree from a four‑year college or university OR
- One to three years of related collections experience and/or training OR
- An equivalent combination of education and experience.
- Strong verbal and written communication skills with excellent telephone etiquette.
- Effective listening skills and the ability to communicate professionally with customers.
- Highly organized with strong attention to detail.
- Self‑motivated with the ability to manage daily priorities independently.
- Proficient computer skills, including experience with contract management systems and Microsoft Office.
Conditions of Employment:
- Must be able to pass a criminal background & credit check
- This is a full-time, non-remote position
FLSA Status: Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range:
USD $0.00 - USD $0.00 /Yr.
