XTN-ECB0155 | RAPID RESPONSE TEAM (RRT)

The Rapid Response Team (RRT) plays a critical role in supporting the North America Small Business organization by responding quickly to time-sensitive leads like Marketing Purchased Leads and Abandoned Cart Leads. This role is designed to drive speed, coverage, and conversion by ensuring high-quality engagement at key moments in the sales cycle.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Respond and reach out to Marketing Purchased Leads and Abandoned Cart Leads with urgency and intent.

• Qualify prospects and identify customer needs through effective discovery conversations

• Engage customers via phone, email, and virtual meetings to drive next steps

• Partner closely with Sales Managers, Account Executives to support deal progression

• Maintain strong follow-up discipline to maximize lead conversion and pipeline creation

• Meet or exceed productivity and quality benchmarks related to outreach and engagement

• Serve as a reliable coverage layer during peak volume periods, absences, or staffing gaps

• At least 4 years of experience in an SDR, BDR, or similar lead generation role

• Strong experience handling inbound leads and fast-moving opportunities

• Familiarity with UCaaS or experience selling within a UCaaS environment is a strong advantage

• Excellent verbal and written communication skills

• Strong discovery, qualification, and objection-handling skills

• Highly organized, responsive, and comfortable working in a fast-paced environment

• Ability to think quickly and prioritize under pressure

• Strong collaboration skills across cross-functional teams

• Customer-first mindset with a focus on speed and quality

• Comfortable supporting multiple motions and segments as needed

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.