Customer Success Engineer, USA

Description

Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.

Responsibilities

Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.

Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.

Regular Engagement: Schedule and conduct regular touch bases with customers.

Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.

Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.

Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.

This is a fully remote position.

Requirements

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
• Deep understanding of modern Cyber Security technologies and trends
• Understanding of regulatory frameworks such as DORA & NIST
• Previous experience working with a Cyber Security Vendor a distinct advantage
• 5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
• Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
• Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
• Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
• Experience conducting training sessions or workshops is a plus.
• Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.