Job Title: Healthcare Virtual Assistant – Credentialing & Patient Support
Position Type: Full-Time
Work Hours: 9:00 AM – 6:00 PM EST
Work Days: Monday – Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: JL-CUCW
Preferred Candidate Location: Philippines
About Our Client
Our client is seeking a highly organized and proactive Healthcare Virtual Assistant to support the operations of a fast-growing U.S.-based medical practice. This role is ideal for someone with healthcare administration experience, strong patient communication skills, and familiarity with medical workflows and technology-driven practices.
You will play a key role in credentialing, administrative workflow management, patient intake monitoring, and revenue cycle support, helping ensure smooth day-to-day operations as the clinic continues to grow.
This position is perfect for candidates who enjoy working independently, managing multiple processes, and contributing to the launch and growth of a modern healthcare practice.
Top Priority Responsibilities
- Credentialing and Insurance Setup / Verification
- Administrative Task and Workflow Management
- Patient Intake Application Monitoring & Customer Support
Key Responsibilities
Credentialing & Insurance
- Manage provider credentialing and insurance enrollment
- Perform insurance verification and assist with prior authorizations
- Track provider licenses and compliance requirements
Administrative & Practice Operations
- Handle administrative tasks and workflow coordination for the practice
- Support practice launch operations as the clinic is being set up
- Provide general administrative support for day-to-day operations
- Assist with project management and task tracking
Patient Support & Intake Monitoring
- Monitor the patient intake application
- Provide customer service support for patient intake issues
- Communicate with patients through inbound and outbound calls
- Ensure a smooth patient onboarding experience
Billing & Revenue Cycle Support
- Assist with medical billing processes
- Support revenue cycle management workflows
- Help with scheduling and insurance-related billing tasks
- Potential involvement in full RCM for concierge telehealth services
Charting & Technology Integration
- Manage charting workflows within the EHR
- Support AI scribe integration and documentation workflows
- Assist with automation and AI-powered tools used by the practice
Marketing & Patient Engagement
- Conduct patient outreach to the existing patient base
- Coordinate light marketing initiatives
- Support patient engagement efforts
Tools Used
Ideal Candidate Profile
The ideal candidate is someone who:
- Has healthcare administration experience
- Is comfortable working in a technology-driven, automation-focused environment
- Can manage multiple workflows independently
- Thrives in a startup or practice launch environment
- Demonstrates excellent organization and project management skills
Requirements
- Healthcare administration experience preferred
- Experience with medical billing, scheduling, insurance verification, or prior authorization
- Experience using AdvancedMD EHR strongly preferred
- Previous experience working as a Virtual Assistant is preferred but not required
- Medical degree or medical license is NOT required
Basic requirements
- Must be highly proficient in speaking and writing English
- Must have relevant healthcare or administrative work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
