Ecommerce Associate

AirLife is looking for an ambitious, digitally fluent, entrepreneurial Ecommerce Associate to join our Catalog team! In this fully remote role, we are interviewing candidates who can utilize their technical skills in coding combined with a continuous improvement mindset to help grow our Catalog business.

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The Ecommerce Associate supports the Catalog Division in executing ecommerce marketing and sales strategies within the medical device industry. This role is responsible for growing ecommerce sales, expanding online presence, supporting digital marketing initiatives, enhancing customer experience, analyzing performance metrics, and assisting with customer engagement activities. The Ecommerce Associate works cross-functionally with Marketing, Sales, IT, Customer Service, and Operations to drive revenue growth, improve processes and workflows, and resolve issues to improve overall ecommerce performance.

POSITION QUALIFICATIONS

Knowledge, Skills, & Abilities: 

• Knowledge of ecommerce platforms, online marketplaces, and digital marketing channels.
• Understanding of SEO/SEM principles and Google Ad.
• Ability to create reports and analyze ecommerce performance metrics, KPIs, and campaign results.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with analytics tools preferred.
• Knowledge of programming languages such as HTML/CSS, PHP, JavaScript, SQL and Python.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across cross-functional teams.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with ability to manage multiple priorities.
• Basic understanding of medical device industry regulations and compliance considerations preferred.

Level of Experience: 

• 1–3 years of experience in ecommerce, digital marketing, inside sales, or related field.

Level of Education: 

• Bachelor’s degree in Marketing, Business, Communications, or related field preferred. 

Travel: 

• As the business needs, up to 10%.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Catalog Division leaders to develop and execute ecommerce marketing and sales plans.
• Support SEO and SEM initiatives, including organic search improvements and Google Ads campaigns.
• Assist in developing and implementing programs on ecommerce marketplaces (such as Amazon) and social media platforms (such as LinkedIn).
• Help develop and maintain email marketing calendars and execute email campaigns.
• Review and monitor product offerings, pricing, and promotional activities across ecommerce websites.
• Create ecommerce performance reports; track, analyze, and report monthly KPIs and campaign results; and provide insights and recommendations for optimization.
• Collaborate with web developers to enhance website appearance, functionality, and user experience.
• Conduct competitive and market research; collect and interpret customer surveys, feedback, and product reviews.
• Monitor ecommerce websites to ensure proper functionality; collaborate with IT and web development teams to troubleshoot issues.
• Support management of key ecommerce accounts.
• Follow up on leads through phone calls, emails, and other sales outreach activities.
• Participate in call campaigns to improve customer retention, welcome new customers, and promote sales initiatives.
• Provide support and backup to Catalog customer service and operations teams as needed.

OTHER RESPONSIBILITIES

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.