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ServiceNow System Administrator (324)

iTech AG

Role overview

Qualifications

  • 1–2 years of hands-on ServiceNow administration experience
  • Strong understanding of ServiceNow core platform functionality
  • Experience managing users, roles, groups, and access controls
  • Familiarity with ITSM processes (Incident, Request, Change, Knowledge)

Responsibilities

  • Perform day-to-day ServiceNow system administration activities
  • Manage users, groups, roles, and access controls
  • Configure and maintain forms, lists, UI policies, and basic workflows
  • Support incident, request, change, and knowledge processes

About the company

iTech AG logo

iTech AG

IT Services & IT Consulting

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

Description

OVERVIEW
iTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards.
The ideal candidate has foundational ServiceNow experience, a strong understanding of core platform administration, and the ability to work collaboratively within an Agile delivery environment. This position is well-suited for someone early in their ServiceNow career who is looking to grow their technical skills while supporting a mission-focused federal program.
ROLES AND RESPONSIBILITIES
  • Perform day-to-day ServiceNow system administration activities
  • Manage users, groups, roles, and access controls
  • Configure and maintain forms, lists, UI policies, and basic workflows
  • Support incident, request, change, and knowledge processes
  • Monitor system health and assist with basic troubleshooting and issue resolution
  • Apply platform updates, patches, and configurations under guidance from senior team members
  • Support platform governance and configuration management processes
  • Assist with testing and validation of new features and enhancements
  • Document configurations, procedures, and standard operating processes
  • Participate in Agile ceremonies as part of the delivery team
  • Ensure platform activities align with federal security and compliance requirements
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 1–2 years of hands-on ServiceNow administration experience
  • Strong understanding of ServiceNow core platform functionality
  • Experience managing users, roles, groups, and access controls
  • Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
  • Ability to follow established platform standards and procedures
  • Strong communication and collaboration skills
  • Ability to work effectively in a federal or regulated environment
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
  • ServiceNow CSA
PREFERRED QUALIFICATIONS
  • Experience supporting federal government programs
  • Familiarity with Agile or SAFe delivery environments
  • Exposure to ServiceNow reporting and dashboards
  • Basic scripting or configuration experience beyond out-of-the-box functionality
  • Strong desire to grow into advanced ServiceNow development or platform roles
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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