iTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards.
The ideal candidate has foundational ServiceNow experience, a strong understanding of core platform administration, and the ability to work collaboratively within an Agile delivery environment. This position is well-suited for someone early in their ServiceNow career who is looking to grow their technical skills while supporting a mission-focused federal program.
ROLES AND RESPONSIBILITIES
Perform day-to-day ServiceNow system administration activities
Manage users, groups, roles, and access controls
Configure and maintain forms, lists, UI policies, and basic workflows
Support incident, request, change, and knowledge processes
Monitor system health and assist with basic troubleshooting and issue resolution
Apply platform updates, patches, and configurations under guidance from senior team members
Support platform governance and configuration management processes
Assist with testing and validation of new features and enhancements
Document configurations, procedures, and standard operating processes
Participate in Agile ceremonies as part of the delivery team
Ensure platform activities align with federal security and compliance requirements
Other duties as assigned
MINIMUM QUALIFICATIONS
1–2 years of hands-on ServiceNow administration experience
Strong understanding of ServiceNow core platform functionality
Experience managing users, roles, groups, and access controls
Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
Ability to follow established platform standards and procedures
Strong communication and collaboration skills
Ability to work effectively in a federal or regulated environment
EDUCATION AND CERTIFICATIONS
Bachelor’s degree
ServiceNow CSA
PREFERRED QUALIFICATIONS
Experience supporting federal government programs
Familiarity with Agile or SAFe delivery environments
Exposure to ServiceNow reporting and dashboards
Basic scripting or configuration experience beyond out-of-the-box functionality
Strong desire to grow into advanced ServiceNow development or platform roles
SECURITY CLEARANCE
Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
