Shared Services Specialist

Job Summary

The Shared Services Specialist administers all aspects of each client membership program in addition to performing various functions for the Shared Services Department.    

Major Responsibilities/Activities

• Facilitate all aspects of each client membership program
• Serve as a subject matter expert for company training and questions regarding client membership programs
• Quality auditing of both internal and third-party vendor teams
• Perform root cause analysis of payment exceptions and missing payments  
• Establish methods of payment extraction through automation
• Extensive payment reconciliations
• Creation of payment and month end reports
• Analysis of current Shared Services Processes to identify defects and develop process improvements
• Create new and update existing SOPs and Job Aids as needed 
• Consistently support and demonstrate the company mission and values

Other Responsibilities/Activities

• Perform Bad Debt Recovery role specific tasks as needed
• Perform Shared Services role specific tasks as needed
• Other tasks and projects assigned by leadership

Required Education, Skills, & Experience

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results.
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Preferred Education, Skills, & Experience

• Thorough knowledge of major health insurers, including federal and state agencies 
• Previous medical billing and/or account reconciliation
• Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA

Working Environment/Physical Requirements

• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier

Pay: $20.00/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.   

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.