Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek, German

Hard Skills

Microsoft Bookings Logistics Organisational Policies Customer Complaint Resolution Expectation Management Product Knowledge Logistics Microsoft Bookings Customer Centricity

Other Skills

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Customer Service
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Record Keeping
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Communication
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Multitasking
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluent in German and English (written and spoken)
Experience in customer service, preferably in the transportation or logistics industry
Strong communication and problem-solving skills with the ability to manage customer expectations
Familiarity with booking systems and logistics software (preferred)

Requirements:

Provide outstanding customer service to German-speaking clients via phone, email, and chat
Assist customers with inquiries related to transportation services, including scheduling, pricing, and logistics
Handle booking requests, changes, and cancellations in line with company policies and resolve complaints to ensure high satisfaction
Collaborate with internal teams to ensure a smooth service experience across transportation sectors and maintain accurate records of customer interactions

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Transportation Industry, including Rail and Shipping sectors. This position is tailored for individuals who are passionate about customer service and the transportation field, ready to assist clients in navigating their travel and shipping needs.

Responsibilities

Provide outstanding customer service to German-speaking clients through various communication channels such as phone, email, and chat.
Assist customers with inquiries related to transportation services, including scheduling, pricing, and logistics.
Handle booking requests, changes, and cancellations while ensuring compliance with company policies.
Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
Collaborate with internal teams to ensure a smooth service experience for clients across various transportation sectors.
Document and maintain accurate records of customer interactions and transactions for quality assurance.
Stay informed about industry trends and company offerings to provide accurate advice to customers.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, particularly in the transportation or logistics industry, is preferred.
Strong communication skills with an ability to convey information clearly and effectively.
Proficient problem-solving skills and the ability to manage customer expectations.
Familiarity with booking systems and logistics software is a plus.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Detail-oriented with strong organizational skills and a customer-centric attitude.

Benefits