German Speaking Customer Service for Manufacturing industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Manufacturing industry. This role is ideal for individuals who are skilled communicators and are looking to be part of a dynamic team that values customer relations and efficient service delivery in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat.
• Assist customers with inquiries regarding product specifications, orders, and delivery status.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
• Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients.
• Maintain detailed knowledge of company products, processes, and policies to serve customers effectively.
• Document customer interactions and ensure accurate information retrieval for future reference.
• Promote and educate customers on new products and services.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and time management skills.
• A proactive approach to work and a desire to contribute to team success.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks