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German Speaking Customer Service for Media industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Greek, German

Other Skills

  • •
    Customer Service
  • •
    Microsoft Office
  • •
    Communication
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative within the Media & Entertainment industry. This role offers you the chance to engage with a dynamic team and provide exceptional support to customers who are passionate about films, music, and entertainment.


Responsibilities

  • Deliver top-notch customer service to German-speaking clients via phone, email, and chat concerning media and entertainment inquiries.
  • Assist customers with subscription services, content access, technical issues, and general inquiries.
  • Handle complaints and resolve customer issues efficiently while maintaining a positive customer experience.
  • Stay informed about the latest offerings and updates in the media and entertainment sector to provide accurate information to customers.
  • Document customer interactions and feedback meticulously to help improve service quality.
  • Collaborate with internal teams to address complex inquiries and enhance user experience.
  • Maintain a customer-first approach to build long-lasting relationships with clients.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the media, entertainment, or telecommunications sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and capacity to work in a fast-paced environment.
  • Proficiency in customer service management software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A genuine passion for media and entertainment, along with a commitment to delivering outstanding service.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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