Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek, German

Hard Skills

Hardware Support Customer Relationship Management Learning Platforms Customer Complaint Resolution Enrollment Management Solution Selling Product Knowledge Customer Centricity

Other Skills

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Customer Service
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Record Keeping
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Microsoft Office
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Professionalism
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Communication
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Multitasking
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills

Roles & Responsibilities

Fluency in German and English, both written and spoken
Experience in customer service, preferably in the education or e-learning sector
Strong communication and interpersonal skills with a customer-centric approach
Ability to troubleshoot technical issues and provide effective assistance; proficiency with customer service software and Microsoft Office

Requirements:

Provide exceptional customer service to German-speaking clients via phone, email, and chat regarding educational products and e-learning solutions
Assist customers with inquiries about courses, enrollment processes, and online learning platforms
Troubleshoot technical issues and provide effective solutions; document all customer interactions to inform service improvements
Collaborate with internal teams to address complex issues and ensure client success while maintaining knowledge of educational offerings and promoting suitable solutions

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.

Responsibilities

Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
Document all customer interactions accurately to inform ongoing improvements in service quality.
Collaborate with internal teams to address complex issues and ensure client success.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, particularly in the education or e-learning sector, is preferred.
Strong communication and interpersonal skills, with a customer-centric approach.
Ability to troubleshoot technical issues and provide assistance effectively.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
A passion for education and a commitment to helping others succeed in their learning endeavors.

Benefits