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AfterHours Consultant

Key Facts

Remote From: 
Freelance
Junior (1-2 years)
English

Other Skills

  • •
    Communication With Candidates
  • •
    Non-Verbal Communication
  • •
    Multitasking
  • •
    Open Mindset
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Physical Flexibility
  • •
    Social Skills

Roles & Responsibilities

  • 1-2 years of BPO experience with strong call handling skills
  • Excellent verbal and written communication and email management skills
  • Proficient with MS Office 365, particularly Outlook and Excel
  • Flexible to work mid or graveyard shifts, weekends and holidays

Requirements:

  • Manage virtual reception, handling inbound calls and emails, and completing related administrative tasks.
  • Screen resumes, schedule interviews, conduct reference checks, and assess candidate suitability for client orders.
  • Coordinate with Branch Consultants and clients on job orders, absences, tardiness, and replacements; contact and place preferred candidates and update rosters.
  • Maintain and update client and candidate databases, complete candidate confirmations for rosters, manage availability checks, and address pay queries promptly.

Job description

Opportunity

We are looking for an AfterHours Consultant to support our clients Australian operations after the close of business hours.

Daily Responsibilities

  • Manage virtual reception for our client, handling inbound calls and emails
  • Address all associated admin tasks
  • Accomplish ad hoc tasks as requested
  • Assist clients in their job requests (Job Orders, Shift Queries)
  • Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness and replacement of candidates
  • As requested by Branch Consultants or clients, contact and place preferred candidates
  • Update clients on a candidate who confirmed and who needs a replacement
  • Cancel candidates as requested by Branch Consultants
  • Fill in the vacant orders by contacting available candidates
  • Create placements, update client cards and candidate cards using the clients existing system
  • Complete candidate confirmations for client rosters
  • Ensure the database is updated at all times
  • Complete candidates availability checks in preparation for Consultants to do the roster
  • Complete tasks and email requirements promptly
  • Screen resumes and book interviews as required
  • Conduct Reference Checks of the candidates
  • Screen candidates to check suitability on the job orders
  • Run virtual reception for offices as required
  • Deal with candidates pay queries
  • Liaise with Branch Consultants in a professional and timely manner
  • Contribute to the teams effort and complete all other tasks as requested or when required

Essential Attributes

  • With exposure in either the health care/medical-related or recruitment industry
  • Technologically adept, highly trainable in new skills and software
  • Proactive mindset with outstanding attention to detail
  • Ability to multi-task and manage competing deadlines
  • Strong team spirit and interpersonal skills
  • Flexibility to perform other relevant tasks as required by the clients

Minimum Requirements

  • Excellent verbal and written communication and email management skills
  • 1 to 2 years of BPO experience with strong call handling skills
  • Proficient with MS Office 365, particularly Outlook and Excel
  • Exposed to working on Mid or Graveyard shifts, weekends, holidays
  • Willingness to extend shift or serve as an On-Call staff to cover for a teammates shift when required
  • Fit to work status upon completion of the Pre-Employment Medical Exam with drug test & a valid NBI Clearance or initially a proof of confirmed appointment with the NBI to secure clearance

At Clear, you can enjoy the following:

  • Work-from-home (WFH) setup
  • PC set with freight expense coverage
  • Monthly electricity subsidy
  • Monthly internet subsidy
  • Attendance bonus
  • Employee referral incentive
  • Quarterly engagement activities
  • HMO with up to 3 free dependents
  • Group term life insurance coverage.

Interested? Apply Now!

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