Key Facts

Remote From:

Anywhere

Freelance

Junior (1-2 years)

English

Hard Skills

Microsoft 365 Email Management Online Communication Stakeholder Communications

Other Skills

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Communication With Candidates
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Non-Verbal Communication
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Multitasking
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Open Mindset
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Time Management
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Teamwork
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Detail Oriented
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Physical Flexibility
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Social Skills

Roles & Responsibilities

1-2 years of BPO experience with strong call handling skills
Excellent verbal and written communication and email management skills
Proficient with MS Office 365, particularly Outlook and Excel
Flexible to work mid or graveyard shifts, weekends and holidays

Requirements:

Manage virtual reception, handling inbound calls and emails, and completing related administrative tasks.
Screen resumes, schedule interviews, conduct reference checks, and assess candidate suitability for client orders.
Coordinate with Branch Consultants and clients on job orders, absences, tardiness, and replacements; contact and place preferred candidates and update rosters.
Maintain and update client and candidate databases, complete candidate confirmations for rosters, manage availability checks, and address pay queries promptly.

Clear Admin People

About Clear Admin People

Clear Admin People is your trusted virtual admin support provider. We cater to allied health practitioners across Australia. We invite you to try our Virtual Reception Service with a 7-day FREE trial. Benefits you'll experience: ✅ Top-notch customer service: Our virtual receptionists, trained in the SernikSpeak program by Dr. Michael Sernik, are ready to impress. ✅ Swift responses: We handle your calls, social media, and website inquiries promptly. We're active before your office hours, after closing, and on weekends. ✅ Valuable insights: You'll get weekly reports summarizing calls, messages, and patient outcomes. Book a call to activate your 7-day FREE trial.👇

Founded: 2018

Company size: 51 - 200

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Job description

Opportunity

We are looking for an AfterHours Consultant to support our clients Australian operations after the close of business hours.

Daily Responsibilities

Manage virtual reception for our client, handling inbound calls and emails
Address all associated admin tasks
Accomplish ad hoc tasks as requested
Assist clients in their job requests (Job Orders, Shift Queries)
Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness and replacement of candidates
As requested by Branch Consultants or clients, contact and place preferred candidates
Update clients on a candidate who confirmed and who needs a replacement
Cancel candidates as requested by Branch Consultants
Fill in the vacant orders by contacting available candidates
Create placements, update client cards and candidate cards using the clients existing system
Complete candidate confirmations for client rosters
Ensure the database is updated at all times
Complete candidates availability checks in preparation for Consultants to do the roster
Complete tasks and email requirements promptly
Screen resumes and book interviews as required
Conduct Reference Checks of the candidates
Screen candidates to check suitability on the job orders
Run virtual reception for offices as required
Deal with candidates pay queries
Liaise with Branch Consultants in a professional and timely manner
Contribute to the teams effort and complete all other tasks as requested or when required

Essential Attributes

With exposure in either the health care/medical-related or recruitment industry
Technologically adept, highly trainable in new skills and software
Proactive mindset with outstanding attention to detail
Ability to multi-task and manage competing deadlines
Strong team spirit and interpersonal skills
Flexibility to perform other relevant tasks as required by the clients

Minimum Requirements

Excellent verbal and written communication and email management skills
1 to 2 years of BPO experience with strong call handling skills
Proficient with MS Office 365, particularly Outlook and Excel
Exposed to working on Mid or Graveyard shifts, weekends, holidays
Willingness to extend shift or serve as an On-Call staff to cover for a teammates shift when required
Fit to work status upon completion of the Pre-Employment Medical Exam with drug test & a valid NBI Clearance or initially a proof of confirmed appointment with the NBI to secure clearance

At Clear, you can enjoy the following: