Role overview

Qualifications

Fluency in German and English, both written and spoken
Experience in customer service, preferably within the healthcare or medical sector
Strong communication and interpersonal skills
Proficiency in customer service software and Microsoft Office Suite

Responsibilities

Provide outstanding customer service to German-speaking clients in the healthcare sector via phone, email, and chat
Assist clients with inquiries related to healthcare services, products, and documentation
Address and resolve client complaints and issues promptly while maintaining high levels of customer satisfaction
Document all customer interactions meticulously to ensure compliance and quality assurance

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Customer Care Representative
German, Greek, English

Hard skills

Customer Relationship Management Regulatory Compliance Regulatory Compliance Healthcare Industry Knowledge Customer Complaint Resolution Medical Practice Experience Client Services

Other skills

Customer Service
Microsoft Office
Client Confidentiality
Communication
Teamwork
Detail Oriented
Quality Assurance
Social Skills
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Healthcare industry. This position is perfect for individuals who are passionate about healthcare and committed to providing excellent support to German-speaking clients, ensuring they receive the service and information they need.

Responsibilities

Provide outstanding customer service to German-speaking clients in the healthcare sector via phone, email, and chat.
Assist clients with inquiries related to healthcare services, products, and documentation.
Address and resolve client complaints and issues promptly while maintaining high levels of customer satisfaction.
Collaborate with medical professionals and internal teams to deliver accurate information and support to clients.
Maintain up-to-date knowledge of company offerings, policies, and industry regulations.
Document all customer interactions meticulously to ensure compliance and quality assurance.
Support clients through various processes, providing information and guidance where needed.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, preferably within the healthcare or medical sector.
Strong communication and interpersonal skills.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong problem-solving abilities.
A genuine interest in healthcare and helping others navigate the system.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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