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German Speaking Customer Service for Banking industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
German, Greek, English

Other Skills

  • •
    Customer Service
  • •
    Microsoft Office
  • •
    Collaboration
  • •
    Communication
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This position is tailored for professionals who are committed to providing exceptional customer service and have a strong interest in helping clients navigate their banking needs.


Responsibilities

  • Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to banking products and services.
  • Assist customers with account management, transaction inquiries, and product explanations.
  • Resolve customer complaints and issues efficiently while maintaining a high level of service quality.
  • Stay up to date on banking regulations, product offerings, and promotions to provide accurate information to clients.
  • Document all customer interactions accurately and maintain detailed records for compliance and service improvement.
  • Collaborate with different departments to ensure a seamless customer experience.
  • Support clients during the onboarding process and answer questions related to banking procedures.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, ideally in the banking or financial services sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with banking products, services, and industry regulations.
  • Proficiency in customer service software and Microsoft Office applications.
  • A customer-centric mindset and commitment to providing high-quality service.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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