Key Facts

Remote From:

Full time

Entry-level / graduate

Portuguese, Greek, English

Hard Skills

Customer Relationship Management Digital File Management Candidate Submittal Customer Complaint Resolution Sensitive Security Information Escalation Procedures Compliance Management Process Engineering Service Management Customer Experience Improvement

Other Skills

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Customer Service
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Microsoft Office
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Client Confidentiality
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Professionalism
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese and English, both written and spoken
Experience in customer service, particularly in the government or public sector is preferred
Proficiency in customer service software and Microsoft Office Suite
Excellent communication and problem-solving skills

Requirements:

Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
Assist clients with inquiries related to government services and information.
Guide users through processes such as application submissions, documentation requirements, and service updates.
Collaborate with internal teams to enhance service delivery and efficiency.

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative, specializing in the Government & Public Sector industry. This role provides a unique chance to engage with clients who require support in navigating public services, contributing to the efficient operation of government-related functions.

Responsibilities

Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
Assist clients with inquiries related to government services and information.
Guide users through processes such as application submissions, documentation requirements, and service updates.
Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
Handle complaints and escalate issues when necessary, ensuring customer satisfaction.
Document all interactions accurately to maintain compliance and provide feedback for service improvement.
Collaborate with internal teams to enhance service delivery and efficiency.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service, particularly in the government or public sector is preferred.
Excellent communication and problem-solving skills.
Ability to handle sensitive information with confidentiality and professionalism.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong organizational skills.
A customer-oriented mindset with a willingness to assist others effectively.

Benefits