Portuguese Speaking Customer Service for Media & Entertainment -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering outstanding service to Portuguese-speaking clients.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding media products and services.
• Assist customers with inquiries about subscriptions, content access, and troubleshooting issues.
• Handle customer complaints and feedback effectively, ensuring a positive resolution to enhance customer satisfaction.
• Maintain an in-depth knowledge of the company's media offerings to provide accurate information to clients.
• Document customer interactions thoroughly to track service quality and identify improvement areas.
• Collaborate with internal teams to address complex inquiries and enhance the customer experience.
• Stay updated on industry trends and company promotions to better assist customers.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably in the media or entertainment sector.
• Strong communication skills and a customer-focused attitude.
• Ability to troubleshoot technical issues and provide clear instructions to clients.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A passion for media and entertainment, along with a willingness to learn about new content and services.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks