Role overview

Qualifications

Fluency in Portuguese and English, both written and spoken
Previous experience in customer service, preferably in the media or entertainment sector
Ability to troubleshoot technical issues and provide clear instructions to clients
Proficiency in customer service software and Microsoft Office Suite

Responsibilities

Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding media products and services
Assist customers with inquiries about subscriptions, content access, and troubleshooting issues
Handle customer complaints and feedback effectively, ensuring a positive resolution to enhance customer satisfaction
Collaborate with internal teams to address complex inquiries and enhance the customer experience

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Portuguese, Greek, English

Hard skills

Hardware Support Customer Relationship Management Product Knowledge Cross-Functional Collaboration Event Logging Customer Complaint Resolution Customer Interaction Management Industry Trend Analysis Subscription Business Models Help Desk Support Customer Centricity

Other skills

Customer Service
Microsoft Office
Communication
Teamwork
Organizational Skills
Detail Oriented
Willingness To Learn
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering outstanding service to Portuguese-speaking clients.

Responsibilities

Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding media products and services.
Assist customers with inquiries about subscriptions, content access, and troubleshooting issues.
Handle customer complaints and feedback effectively, ensuring a positive resolution to enhance customer satisfaction.
Maintain an in-depth knowledge of the company's media offerings to provide accurate information to clients.
Document customer interactions thoroughly to track service quality and identify improvement areas.
Collaborate with internal teams to address complex inquiries and enhance the customer experience.
Stay updated on industry trends and company promotions to better assist customers.

Requirements

Fluency in Portuguese and English, both written and spoken.
Previous experience in customer service, preferably in the media or entertainment sector.
Strong communication skills and a customer-focused attitude.
Ability to troubleshoot technical issues and provide clear instructions to clients.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with excellent organizational skills.
A passion for media and entertainment, along with a willingness to learn about new content and services.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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