Key Facts

Remote From:

Full time

Entry-level / graduate

Portuguese, Greek, English

Hard Skills

Customer Relationship Management Account Management Sales Management Customer Complaint Resolution Regulatory Compliance Customer Centricity Customer Success Management Product Knowledge Cross-Functional Collaboration

Other Skills

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Customer Service
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Record Keeping
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Microsoft Office
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Client Confidentiality
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Professionalism
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Communication
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Multitasking
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Willingness To Learn
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese and English (written and spoken)
Experience in customer service, preferably in the Energy, Oil & Gas or related industries
Strong communication and interpersonal skills
Proficiency in customer service software and Microsoft Office Suite

Requirements:

Provide exceptional customer service to Portuguese-speaking clients in the oil and gas industry via phone, email, and chat
Assist customers with inquiries related to services, account management, and product information
Document all customer interactions clearly and maintain detailed records for compliance and service improvement
Collaborate with internal teams to address complex inquiries and provide tailored solutions for clients

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative specializing in the Energy (Oil & Gas) industry. This role offers a unique chance to be part of a dynamic team that supports clients and stakeholders in one of the most critical sectors globally.

Responsibilities

Provide exceptional customer service to Portuguese-speaking clients in the Oil & Gas industry through phone, email, and chat.
Assist customers with inquiries related to services, account management, and product information.
Support clients throughout their journey, from initial inquiries through to post-sale support.
Handle customer complaints and concerns professionally, ensuring timely resolution to enhance customer satisfaction.
Maintain comprehensive knowledge of the company's services and industry regulations to provide accurate information.
Document all customer interactions clearly and maintain detailed records for compliance and service improvement.
Collaborate with internal teams to address complex inquiries and provide tailored solutions for clients.

Requirements

Fluency in Portuguese and English (written and spoken); knowledge of additional languages is a plus.
Experience in customer service, particularly in the Energy, Oil & Gas, or related industries is preferred.
Strong communication and interpersonal skills.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with excellent organizational skills and ability to manage multiple tasks.
A keen interest in the energy sector and a willingness to learn about industry developments.

Benefits