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Portuguese Speaking Customer Service for Social Media industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Portuguese, Greek, English

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Adaptability
  • Time Management
  • Proactivity
  • Organizational Skills
  • Detail Oriented
  • Social Skills
  • Problem Solving

Roles & Responsibilities

  • Fluency in Portuguese and English (written and spoken)
  • Experience in customer service (preferably in social media or tech)
  • Strong communication and interpersonal skills
  • Proficiency in customer service software and social media platforms

Requirements:

  • Deliver exceptional customer service to Portuguese-speaking clients via phone, email, and chat
  • Assist users with inquiries related to their social media accounts, features, and troubleshooting issues
  • Collaborate with internal teams to provide effective solutions for complex user issues
  • Document all customer interactions and maintain accurate service records for continuous improvement

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative within the dynamic Social Media industry. This position is perfect for individuals passionate about social media engagement and dedicated to providing outstanding support to Portuguese-speaking users.


Responsibilities

  • Deliver exceptional customer service to Portuguese-speaking clients via various communication channels including phone, email, and chat.
  • Assist users with inquiries related to their social media accounts, features, and troubleshooting issues.
  • Guide customers through the platform’s functionalities and help optimize their social media experience.
  • Handle customer complaints and feedback professionally, ensuring high levels of satisfaction.
  • Collaborate with internal teams to provide effective solutions for complex user issues.
  • Stay updated on industry trends and social media policies to provide customers with the best support.
  • Document all customer interactions and maintain accurate service records for continuous improvement.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in the social media or tech industry.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities and a proactive approach to customer issues.
  • Proficiency in customer service software and social media platforms.
  • Detail-oriented with excellent organizational skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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