UX Researcher

Role: UX Researcher
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 6 months ( Possibility of contract-to-hire)
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can work from anywhere in Costa Rica)

Role Overview

Our Client is searching for a talented UX Researcher to join its Global Digital Marketing Operations team. The ideal candidate will be passionate about understanding user behavior and translating insights into actionable recommendations that improve Client's public-facing web experiences. This role is primarily focused on planning, executing, and analyzing UX research, while also supporting UX design efforts as needed. You will work closely with UX, UI, product, marketing, and development partners across a global organization to ensure Client's websites are user-centered, effective, and continuously improving.

Day‐to‐Day Responsibilities

• You will lead and execute hands-on UX research to uncover user needs, pain points, and opportunities across Client's marketing websites. You are comfortable owning the full research lifecycle—from study design through analysis and presentation—and are able to work independently with both qualitative and quantitative data.
• You will collaborate closely with designers and stakeholders to ensure insights are clearly communicated and applied, helping guide design decisions, prioritization, and optimization efforts. While research is your primary focus, you will also be expected to pitch in on UX design work (such as wireframes or mockups) when needed to support the team.
• You will be required to present a research portfolio or case studies and may participate in a research or design exercise.

RESPONSIBILITIES

• Plan, execute, and analyze UX research studies across Client's public web properties
• Conduct moderated and unmoderated usability testing, with strong preference for experience using UserTesting.com
• Perform competitive analysis, heuristic evaluations, and UX audits
• Analyze behavioral and performance data, including:
  • Web analytics
  • Heatmaps
  • Session recordings
  • Conversion and funnel data
• Synthesize qualitative and quantitative findings into clear insights and recommendations
• Create research deliverables such as findings summaries, insight decks, and readouts
• Present research results to designers, product owners, marketing stakeholders, and senior leadership
• Partner with UX and UI designers to ensure research insights are applied to design decisions
• Support ongoing optimization and experimentation efforts for marketing websites

Required Soft Skills

• Bachelor's degree in HCI, human factors, UX, design, or a related field, or equivalent practical experience
• 2+ years of UX research experience, demonstrated through a portfolio or case studies
• Hands-on experience conducting usability testing, with strong preference for UserTesting.com
• Experience designing and executing both qualitative and quantitative research
• Ability to independently conduct data analysis, including:
  • Web analytics
  • Heatmap and session data
  • Behavioral insights and performance metrics
• Strong understanding of user-centered design principles

UX Design Support (Secondary)

• Support UX design efforts as needed by:
  • Creating or contributing to user flows, wireframes, or annotations
  • Providing research-informed feedback on UI and interaction designs
• Collaborate with UI designers and developers to validate solutions through testing
• Help ensure designs support usability, accessibility, and content clarity