The role
As a UX Researcher, you’ll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points.
This is a cross-product role focused on improving decision-making at both the product and portfolio level. You’ll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem.
Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making.
What you’ll do
Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk.
Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults.
Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decision‑driven.
Synthesize findings into clear perspectives that influence product direction, not just individual features.
Spot patterns across products and journeys and bring those insights back to teams at the right moment to shape strategy and trade‑offs.
Communicate insights through working sessions, clear narratives, and direct engagement with stakeholders, not just reports.
Research enablement & operations
Partner with a Senior Researcher to define and operationalize research readiness criteria so teams engage users with clear intent.
Co‑own participant operations, improving how we recruit, manage, and incentivize research participants.
Collaborate on how research integrates with other customer‑feedback channels (e.g., NPS, Aha!, Advisory Boards, user groups, events) to ensure data quality and rigourous research practices
Help enable just‑in‑time research and scalable support models for designers and PMs working on lower‑priority initiatives.
Support research intake and knowledge management, making findings easy to request, discover, and reuse across teams.
What you’ll bring
Required
3–6+ years of experience in UX Research or a closely related role, working closely with Product and Design partners.
Experience conducting research for SaaS and/or enterprise products, including technically complex workflows.
Demonstrated experience leading full‑cycle qualitative research; quantitative research experience is a plus.
Proven ability to translate research into clear insights that influence product direction and trade‑offs.
Experience contributing to research operations (e.g., participant management, intake processes, standards, knowledge management, etc.)
Ability to enable non‑researchers by coaching or supporting designers and PMs running lightweight research.
Ability to enable non‑researchers to run studies following best practices at scale
Clear, confident communication with both technical and non‑technical stakeholders.
Fluency in written and spoken English.
Nice to have
Experience researching identity, security, platform, or other highly technical domains.
Familiarity with accessibility standards such as WCAG and inclusive research practices.
Experience working across multiple product teams or a portfolio of related products.
Hands‑on experience with research tools (e.g., Tetra Insights, UX Tweak, or similar).
Experience researching AI‑driven or agentic product experiences, such as copilots, automation, or decision‑support systems.
Smartsheet
Syntellis Performance Solutions
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One Identity
One Identity
One Identity