Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Dispatch Coordination Sales Force Management Systems Calendar Management Report Generators Patient Education And Counseling Data Quality Microsoft 365 ServiceNow Customer Centricity

Other Skills

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Prioritization
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Professionalism
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Adaptability
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Assertiveness
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Time Management
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Detail Oriented
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Punctuality

Roles & Responsibilities

3–5 years of experience in a trade, maintenance, or service industry.
Detail-oriented with a strong focus on documentation and tracking.
Proficient in Microsoft 365 and able to quickly learn new software; able to communicate with Australian clients professionally.
Reliable with a stable home-office setup and willingness to start work at 5:30 AM PHT.

Requirements:

Own the end-to-end lifecycle of a job from scheduling to portal compliance, including AroFlo job management and ensuring data integrity.
Manage dispatch scheduling for field technicians to maximize coverage and minimize missed appointments.
Dynamically prioritize workflow based on client calls and departmental needs; respond to client inquiries via email, phone, and chat; keep client portals updated in real-time.
Provide operational support through daily huddles, ad-hoc reporting, and ensuring accurate completion of service records in client portals.

Remote Workmate

About Remote Workmate

Remote Workmate is an Australian-owned offshore staffing company that helps business owners tap mission-critical expertise from highly skilled Filipino professionals. We help companies outsmart competitors and achieve remarkable growth. By building and managing a high-performing remote team for you, we can improve workforce flexibility, boost productivity, and scale your business cost-effectively. At the same time, we get to provide Filipinos with fully remote jobs that offer work-life balance and help them build rewarding careers. We have worked with over 500 businesses from different industries since 2014, and we are continuing to gain momentum globally. Our recruitment expertise and local knowledge enable us to find the best fit and fill positions effectively. Here are the top reasons to work with us: 1. Free recruitment process where you can get involved as much as you wish 2. A single monthly invoice that covers everything - employee salary, compliance, HR services, payroll management, etc. 3. No work, no pay policy - work progress can be monitored in real-time through screenshots and time tracking software 4. Once you decide to hire a candidate, you'll always have the guarantee of a free employee replacement. If we can show you how Remote Workmate can help you achieve more for less, would it be worth a few minutes to find out how? Contact us by calling: +61 2 8294 8160 (Australia – Sydney) | +61 8 7111 3393 (Australia – Adelaide) +64 4-887 1160 (New Zealand) | +1 604-265-8205 (Canada) +1 650-646-3218 (United States of America) or email us at hire at remoteworkmate.com.

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

Operations & Client Coordination Specialist

Remote | Philippines
Full-Time, Php 40,000 – 55,000/month FIXED
Morning Shift (AU Time)
HMO Included

If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.

This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.

Why This Is a Dream Job

You’ll be working directly with an Australian owned and operated essential services business who:

Values Filipino Talent: Has a long, successful history of working with offshore team members and treats them as core, integrated partners.
Provides Industry Stability: Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.
Communicates with Clarity: Provides clear systems and expectations—no guesswork or "fire drills."
Invests in Your Health: Offers HMO coverage from day one to ensure you and your family are protected.
Offers the Perfect Schedule: Work Australian business hours (early finish PHT) and get your afternoons back.

What You’ll Be Owning

This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:

AroFlo Job Management: Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.
Schedule & Dispatch Coordination: Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.
Dynamic Prioritization: Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.
Client Communication & Inquiry: Responding promptly to client queries and resolving issues professionally across email, phone, and chat.
Portal Management: Documenting and tracking job completions and ensuring specific client portals are updated in real-time.
Operational Support: Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.

Requirements

This Role Is a Great Fit If You

Have 3–5 Years of Experience: Specifically within a trade, maintenance, or service industry environment.
Are Detail-Obsessed: You hate "loose ends" and have a natural urge to document and track everything.
Communicate with Authority: You can hold your own in professional conversations with Australian business owners and technicians.
Are Tech-Savvy: You pick up new software quickly and are proficient in Microsoft 365.
Have a "Backbone": You are comfortable following up firmly with stakeholders to ensure tasks are completed.
Are Reliable: You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.

Bonus Points If You

Have experience in the building services, construction, or maintenance industry.
Have worked with Australian clients previously and understand the local culture/slang.
Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).

Tools You’ll Use

Field Service Management (FSM) Software
Microsoft 365 (Outlook, Teams, Excel)
MS Teams (Internal communication)
Go to (external communication; phone system)

Hours, Pay, and Stability

Full-time: 40 hours per week.
Schedule: Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).
Salary: Php 40,000 – 55,000 fixed monthly rate (based on experience).
Stability: Long-term, permanent role with a established company looking to expand their PH team.

What Success Looks Like After 60–90 days:

Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.
The backlog of administrative service reports is cleared and kept up-to-date daily.
Clients recognize you as the "go-to" person for status updates on their building services.
The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.

Benefits

Final Word

If you’ve ever thought: “I am a top-tier coordinator who knows how to run a tight ship—I just want a company that respects my expertise and provides a stable, long-term home.” This is that role.

Let’s build long-term success—together.