Experience in mechanical, digital, and electronic technology
Very good knowledge of Microsoft Windows environment
Fluent in English and local language
Requirements:
On-site installation and setup of all printers associated with the Inkjet product lines
Initial and ongoing formal customer operator and printer maintenance training
On-site troubleshooting and repairs of printers experiencing complex electrical, mechanical or pneumatic problems
Provide detailed technical feedback and liaise regularly with the customer call center, support exhibitions, and participate in after-hours coverage on a rotating basis
Job description
All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.
EFI is looking for Field Service Engineers to join our team in the US, ideally located in Texas. These are remote roles that will require regular travel to our customer bases, including in Mexico, specifically focused on our Nozomi single-pass digital printing product line.
What You Will Do
Provide on-site installation and setup of all printers associated with the Inkjet product lines
Give initial and ongoing formal customer operator and printer maintenance training;
Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
Provide detailed technical feedback and liaise regularly with our customer call center
Provide service & support to exhibitions
Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
Participate in after-hours support activities on a rotating basis.
