Knowledge of inkjet printing (RIP/materials/graphics) and proficiency in color management theory and practice.
Knowledge of coating applications.
Digital printing industry work experience; experience with digital print environments, equipment and software.
Ability to troubleshoot electrical and mechanical problems to the component level.
Requirements:
Perform customer basic and advanced trainings and lead the Ramp Up process (13-week onsite training) to teach press operators best practices, operations, and maintenance.
Provide daily feedback on customer status and train new employees on printer operations, daily maintenance, setup, and calibrations.
Troubleshoot mechanical and electrical issues to the component level and collaborate with Field Service Managers to identify and close chronic equipment problems, escalating to Service Engineering as needed.
Work with Regional Service Managers to identify opportunities to reduce warranty and service contract costs, maximize printer functionality, and ensure high levels of customer satisfaction.
Job description
All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together?
We are looking for a Print Applications Specialist, specifically focused on our Nozomi single-pass digital printing product line in the US. This is a remote role with travel up to 100% domestically and occasionally internationally.
What You Will Do
Perform customer Basic and Advanced trainings
Perform the Ramp Up process, a 13-week course onsite at a customer's facility, working directly with the press operators on best practices and operational training, and maintenance training.
Provide daily feedback of customer status
Train new employees on the printer operations, daily maintenance, set-up and calibrations.
Mechanical and electrical break-fix knowledge
Working with Field Service Managers, identify chronic equipment and customer problems and bring closure and resolution.
Working with Regional Service Managers, identify opportunities to reduce warranty and service contract costs.
Work with Service Engineering as the escalation focal point for ongoing reliability and repair issues.
Provide detailed technical feedback to drive corrective action
Maximize functionality and possibilities of the printer in front of the customer,
This May Be a Good Fit If You
Knowledge of inkjet printing (RIP/materials/graphics) and proficiency in color management theory and practice.
Knowledge of coating applications
Knowledge of best printing applications on all substrates, including cardboard, styrene, corruplast, and various synthetic materials.
Digital printing industry work experience;
Experience with digital print environments, equipment and software.
Ability to troubleshoot electrical and mechanical problems to the component level.
A strong customer focus with the ability to effectively communicate between customers, service team and any other departments involved
Superior communication and listening skills, to quickly identify and resolve customer concerns
Very well structured and organized
Ability to prioritize and to cope with multiple tasks
Ability to interface with people/sales is important;
Demonstrated strong commitment to customer satisfaction;
Experience in delivering training is an asset;
Outstanding customer and internal communication skills;
Team-player;
Fluent in English, Spanish-speaking is nice to have
Experience in the elaboration of accurate reports.
Ability to adapt to a fast-changing environment, and work well under pressure
Ability to TRAVEL 75-100% including training at our Spain facility
The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
$70,000-$90,000
The successful candidate's total compensation will fall within the pay range listed above and is determined based on job-related factors, including, but not limited to, skills, experience, qualifications, work location, and market conditions. Compensation is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. The compensation range for this job is a general guideline only and not a guarantee of compensation or salary.
EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled EmployerEFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer
