Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Cold Calling Zendesk Process Optimization Business Communication Analytics Account Management Escalation Procedures Call Center Experience Small Business Marketing Customer Relationship Management Operational Support And Analysis Process Improvement Online Communication

Other Skills

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Customer Service
•
Professionalism
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Non-Verbal Communication
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Collaboration
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Teamwork
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Organizational Skills
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Empathy
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Self-Motivation

Roles & Responsibilities

2+ years in customer support, call centres, or account servicing
Strong written and verbal English (neutral accent preferred)
Comfortable making outbound calls and speaking to clients
Experience in Zendesk or similar CRM/ticketing tools

Requirements:

Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
Deliver professional, friendly, and helpful support at all times
Proactively call potential store and SMB partners to introduce the client's services
Escalate recurring issues and suggest improvements to internal workflows

Job description

Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.

They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.

Job Responsibilities:

Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
Deliver professional, friendly, and helpful support at all times
Proactively call potential store and SMB partners to introduce the client's services
Escalate recurring issues and suggest improvements to internal workflows
Collaborate with team members to continuously improve the customer experience
(For senior roles) Assist with high-level operational tasks and data analysis

Requirements