XTN-38D6453 | E-COMMERCE PRODUCT SME

About the Client

Grayson Living is transforming how sophisticated consumers engage with home décor. As a leading online destination for luxury home design, we curate over 50,000+ premium home décor styles and deliver an exceptional shopping experience built on precision, aesthetics, and operational excellence.

About the Role

We are looking for a Shopify Subject Matter Expert (SME) with strong catalog management experience to oversee large-scale product data operations, ensure data accuracy, and continuously improve catalog workflows.

This role combines hands-on catalog execution (50%) with process improvement and QA leadership (50%). The ideal candidate thrives in managing large product catalogs and optimizing workflows in a fast-paced eCommerce environment.

• Work with a premium luxury home décor brand.
• Fully remote role with high impact on eCommerce operations.
• Opportunity to own and scale a large Shopify catalog.
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Key Responsibilities

• Catalog Management & Operations (50%)
• Manage large-scale product catalogs in Shopify (50k–60k SKUs).
• Perform product uploads, updates, variant management, and bulk edits using:
  • Shopify Admin
  • Matrixify
  • Shopify bulk editors
• Maintain data integrity across titles, tags, variants, pricing, metafields, and collections.
• Assign brands and manage product categorization at scale.
• Troubleshoot catalog display issues and coordinate with developers/vendors.
• Conduct pre- and post-launch QA validation across product pages and collections.
• Process Improvement & Workflow Optimization (50%)
• Identify inefficiencies in catalog workflows and propose automation improvements.
• Standardize naming conventions, metadata structures, and QA processes.
• Build and improve SOPs, documentation, and onboarding workflows.
• Collaborate with Product Manager and stakeholders to enhance catalog tools and integrations.
• Develop reports to identify recurring catalog issues and improvement opportunities.
• SME Leadership & Collaboration
• Serve as the Shopify catalog expert for internal teams.
• Train and mentor team members on best practices and QA standards.
• Support vendor onboarding and ensure product data accuracy.
• Collaborate cross-functionally with product, engineering, merchandising, and vendor teams.

Required Qualifications

• 3+ years of hands-on Shopify experience in catalog management or product operations.
• Experience managing large catalogs (5k–10k SKUs minimum, ideally scaling to 50k+).
• Proven expertise in:
  • o Shopify Admin
  • o Matrixify
  • o Bulk editing tools
  • o Shopify apps ecosystem

Technical Skills

• Advanced Excel / Google Sheets (VLOOKUP, pivot tables, complex formulas, automation).
• Strong understanding of product data structures and catalog taxonomy.
• Familiarity with Shopify apps and integrations.
• Nice-to-have:
  • JSON
  • HTML / Liquid
  • Basic coding knowledge

Soft Skills

• Highly detail-oriented with strong QA mindset.
• Strong collaboration and communication skills.
• Proactive in identifying process improvements.
• Strong work ethic and accountability.
• Ability to manage multiple priorities in a fast-paced environment.

• Shopify Plus experience
• Custom template or theme troubleshooting
• Automation scripting or workflow design
• Experience with high-SKU eCommerce environments