Regional Service Operations Manager (South)

This is a remote position.

Regional Service Operations Manager – South

Are you ready to bring your field service and leadership experience to a growing and established organisation within the industrial and engineering sector? We’re looking for a Regional Service Operations Manager to join the team, supporting engineers across the South of the UK.

This is a remote position, with travel between sites and occasional visits to the company’s office in Sheffield to stay connected with the wider service and leadership team.

The Role

As the Regional Service Operations Manager, you’ll act as the main point of contact for both internal teams and customers. Reporting to the Head of Service, you’ll take full ownership of field operations across the South—ensuring everything runs smoothly, safely, and efficiently while meeting business targets and maintaining high customer satisfaction.

Key Responsibilities

• Champion Safety: Promote a strong safety culture through regular site inspections, toolbox talks, and coaching engineers to maintain compliance with health and safety legislation.
  
• Team Development: Manage and develop the service engineering team, working with planners to allocate workloads, conducting performance reviews, and building a high-performing, motivated workforce aligned with company KPIs and values.
  
• Operational Excellence: Collaborate with leadership to drive performance across key metrics (PPM, utilisation, billability), manage customer claims, and identify opportunities to maximise service revenue.
  
• Leadership: Hold regular team meetings, lead performance reviews, support recruitment and training, and foster a positive, customer-focused, and accountable culture.
  
• Data-Driven Management: Monitor and analyse performance data to inform operational decisions, prepare reports, and align service delivery, invoicing, and team development with wider business goals.
  

Skills & Experience Required

• Proven service management experience with a supportive, people-first leadership style.
  
• Strong technical knowledge of service, maintenance, and installation—ideally within industrial or mechanical systems (e.g. doors, automation, or similar).
  
• Excellent communication and interpersonal skills, with the ability to engage confidently across all organisational levels.
  
• Highly organised, capable of prioritising key objectives, and comfortable in a fast-paced, multi-site environment.
  
• Results-driven, adaptable, and motivated to inspire continuous improvement across operations and people.