ServiceNow CSDM Specialist

This is a remote position.

ServiceNow CSDM Specialist

Experience: 6 - 17 years

Job Description:

We are seeking a highly skilled and experienced ServiceNow CSDM Specialist to join our team. The ideal candidate should have a minimum of 12+ years of overall ServiceNow experience with at least 4+ years of specialized experience in ServiceNow CMDB & Discovery. The candidate should be well-versed in ServiceNow scripting and possess a strong knowledge of the CSDM (Common Service Data Model) data model.

Responsibilities:

1. Collaborate with business stakeholders to understand their data requirements and translate them into the ServiceNow CSDM data model.
   

2. Design and implement ServiceNow CMDB & Discovery solutions to ensure accurate and up-to-date configuration data.
   

3. Develop and maintain ServiceNow scripts for customization and automation of various processes.
   

4. Create and manage Service Maps to visualize dependencies and relationships between different IT services.
   

5. Write custom patterns to enhance data discovery and improve accuracy in the CMDB.
   

6. Perform data validation and reconciliation to identify and resolve discrepancies in configuration data.
   

7. Participate in the end-to-end implementation of ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, and Asset.
   

8. Work closely with other teams to ensure seamless integration of ServiceNow with other IT systems and tools.
   

9. Provide technical expertise and support to the ServiceNow development team.
   

10. Stay up-to-date with the latest ServiceNow features, updates, and best practices.
    

Requirements:

1. Minimum 12+ years of overall experience with a focus on ServiceNow platform.
   

2. At least 4+ years of hands-on experience with ServiceNow CMDB & Discovery.
   

3. Proficient in ServiceNow scripting (JavaScript, Jelly, or AngularJS).
   

4. Strong understanding of the CSDM data model and its application in ServiceNow.
   

5. Previous experience in working with Service Maps and custom pattern development.
   

6. Extensive design, development, and deployment experience with the ServiceNow platform.
   

7. Demonstrated expertise in ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, and Asset.
   

8. Excellent problem-solving and analytical skills with the ability to address complex technical challenges.
   

9. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
   

10. Ability to work independently and take ownership of assigned tasks.
    

11. Knowledge of ITIL processes and best practices is a plus.
    

12. ServiceNow certification(s) will be an added advantage.