Role overview

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 2 years of experience in a support or development role
Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment

Responsibilities

Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise
Collaborate with Level 1 team to troubleshoot and resolve issues
Apply expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing as applicable
Ensure timely and effective resolution of issues to meet 24x7 service level agreements

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Technical Support Engineer
English

Hard skills

Google Cloud Platform (GCP) SQL (Programming Language) Batch Processing Incident Management Help Desk Support ETL (Extract Transform Load) Retail Software

Other skills

Troubleshooting (Problem Solving)
Collaboration
Adaptability
Communication
Teamwork
Problem Solving

About the company

Everest Technologies, Inc

Founded in 1997, Everest Technologies is a leading Information Technology solutions provider based in Columbus, Ohio. We deliver top quality systems and software design, architecture, development, testing and implementation services to clients in a variety of industrial, commercial, and governmental environments. By focusing on achieving client successes, we have achieved success ourselves. Everest has grown steadily and is now recognized as a premier Information Technology solution provider in Ohio. Our reputation for providing creative and technically superior consulting services is built on our innovative use of leading technologies tailored to meet the individual needs of our clients. Additionally, our experienced consultants have augmented our clients’ internal staff to develop on-site and off-site technology solutions. The flexibility we provide, along with our focus on the specific needs of the project, allows us to deliver high-quality solutions to the client in a short amount of time. Everest Technologies provides its clients with top quality IT consultants dedicated to improving the clients’ business processes. The experience of our personnel assures successful implementation of IT solutions..

Company details

Company typeSME

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Note: Retail experience not required, GCP & BATCH Support required

L1.5 Support Engineer Job Description:

The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements.

Responsibilities:

Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise
Collaborate with Level 1 team to troubleshoot and resolve issues
Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
Ensure timely and effective resolution of issues to meet 24x7 service level agreements
Participate in on-call rotation as required

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 2 years of experience in a support or development role
Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment
Strong communication and collaboration skills
Ability to work in a team-oriented environment.