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AVP Customer Success

MyOperator

Role overview

Qualifications

  • 10-15 years of experience in a customer-facing role (e.g., Enterprise Sales, Customer Success, Customer Support, or Account Management)
  • Strong phone, written, and verbal communication skills with excellent presentation abilities
  • Experience working with senior and executive-level customer contacts
  • Prior experience in B2B SaaS is an added advantage

Responsibilities

  • Strategize the growth path for product adoption (revenue), client happiness, and churn reduction; analyze performance of teams and processes to drive better results
  • Build analysis and insights to understand customer segments and usage behavior and drive usage strategy
  • Effectively communicate the organizational vision and strategy to managers for effective execution
  • Drive organizational results through the Happiness and Product Adoption teams

About the company

MyOperator logo

MyOperator

Customer Experience & Contact Centers

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Company details

Company typeSME
IndustryCustomer Experience & Contact Centers
Company size201 - 500

Links

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Job description

This is a remote position.

Job Description

We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.

Key responsibility area

  • Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
  • Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
  • Effectively communicate the organizational vision & strategy to the Managers for effective execution
  • Drive organizational results thru the Happiness & Product Adoption teams

Requirements

  • 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Experience working with Senior and Executive-level customer contacts
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Well-organized, with high attention to detail and the ability to prioritize
  • Prior experience in a B2B SaaS is an added advantage


Benefits

100% Remote Working
ESOPS


Salary: UPTO 22 Lacs Per Annum

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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