10-15 years of experience in a customer-facing role (e.g., Enterprise Sales, Customer Success, Customer Support, or Account Management)
Strong phone, written, and verbal communication skills with excellent presentation abilities
Experience working with senior and executive-level customer contacts
Prior experience in B2B SaaS is an added advantage
Requirements:
Strategize the growth path for product adoption (revenue), client happiness, and churn reduction; analyze performance of teams and processes to drive better results
Build analysis and insights to understand customer segments and usage behavior and drive usage strategy
Effectively communicate the organizational vision and strategy to managers for effective execution
Drive organizational results through the Happiness and Product Adoption teams
Job description
This is a remote position.
Job Description
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.
Key responsibility area
Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
Effectively communicate the organizational vision & strategy to the Managers for effective execution
Drive organizational results thru the Happiness & Product Adoption teams
Requirements
10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Experience working with Senior and Executive-level customer contacts
Understanding of Internet and web applications with a desire to learn new technologies
Well-organized, with high attention to detail and the ability to prioritize
Prior experience in a B2B SaaS is an added advantage
