Role overview

Qualifications

B.Tech (IT) with 3-4 years of experience
Experience working with JIRA
Experience implementing REST APIs
Basic understanding of SQL queries

Responsibilities

Working on JIRA tickets for product issues raised by clients
Taking API calls with clients and internal users
Closely working with other teams to get the issue resolved
Understanding new features and testing them for training purposes

Key facts

Remote from: Anywhere
Full time
Technical Support Engineer
English

Hard skills

3rd Party Systems Integration JIRA Application Programming Interface (API) Incident Management Microsoft Business Intelligence Database Queries Software Testing Application Programming Interface (API) Help Desk Support Issue Tracking Cross-Functional Collaboration Process Improvement Escalation Management Customer Development

Other skills

Troubleshooting (Problem Solving)
Communication
Knowledge Transfer
Analytical Thinking
Problem Solving

About the company

MyOperator

Customer Experience & Contact Centers

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Company details

Company typeSME

IndustryCustomer Experience & Contact Centers

Company size201 - 500

Links

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Job description

This is a remote position.

Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Key responsibility Area

Working on JIRA tickets for product issues raised by clients.
Taking API calls with clients and internal users.
Closely working with other teams to get the issue resolved.
Understanding new features and testing them for training purposes.
Providing product/feature related training to internal teams
Working on Kissflow tickets as tech support tasks.
Working on new ideas to make existing processes more effective and efficient

Requirements

B.Tech (IT) with proven Experience of 3-4 years
Experience in working with JIRA
Experience in implementing REST APIs
Good in Excel Reports
Basic understanding on SQL queries
Experience in Integration of Software's

Benefits

100% Remote Working

Flexible Working Hours

Salary: UPTO 4 Lacs Per Annum