Working on JIRA tickets for product issues raised by clients
Taking API calls with clients and internal users
Closely working with other teams to get the issue resolved
Understanding new features and testing them for training purposes
Job description
This is a remote position.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
Working on JIRA tickets for product issues raised by clients.
Taking API calls with clients and internal users.
Closely working with other teams to get the issue resolved.
Understanding new features and testing them for training purposes.
Providing product/feature related training to internal teams
Working on Kissflow tickets as tech support tasks.
Working on new ideas to make existing processes more effective and efficient
