Key Facts

Remote From:

India

Category: Customer Success Engineer

Full time

Mid-level (2-5 years)

English

Hard Skills

Product Adoption Strategies Account Management Customer Success Management Customer Retention Customer Lifecycle Management Technical Solution Design Help Desk Support Sales Management Microsoft Dynamics CRM Application Programming Interface (API) +3 more

Other Skills

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Technical Acumen
•
Google Sheets
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Virtual Collaboration
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Verbal Communication Skills
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Analytical Skills

Roles & Responsibilities

B-Tech / Diploma in Software Development
Postgraduate in management with excellent oral and written communication skills
Proven work experience of 2 years in handling high-profile B2B clients and similar roles
Technically proficient, customer-focused, with strong analytical skills and hands-on experience with spreadsheets

Requirements:

Manage the customer lifecycle for assigned business, including product activation, adoption, and renewal
Seek opportunities for client expansion and work toward revenue growth
Interact with and manage enterprise clients for product solutions and technical queries, coordinating with the enterprise sales team
Provide product-related solutions to high-net-worth clients and conduct on-site visits or video calls as required

MyOperator

About MyOperator

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

This is a remote position.

This is a 100% Remote Working Opportunity
We need 1 Person each from Mumbai & Bangalore only

Job Description

The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.

Key Responsibility Area

Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
Seeking every possible opportunity of client expansion and working towards the same
Interacting with and managing enterprise clients for product solutions and technical queries.
Coordinating with enterprise sales team to understand the high-profile enterprise account.
Working on providing product related solutions to the high net worth clients.
Make on-site visits (or video calls) to the assigned clients as per the requirement.

Requirements

Mandatory

B-Tech / Diploma in Software Development
Postgraduate in management with excellent oral and written communication skills.
Proven work experience of 2 years in handling high profile B2B clients and similar roles.
Technically proficient
Customer-focused with the ability to understand the client queries
Extremely process-oriented
Strong analytical skills and hands-on experience on spreadsheets