Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

•
Troubleshooting (Problem Solving)
•
Problem Solving

Roles & Responsibilities

5+ years of experience in software development or cloud/DevOps engineering
Strong knowledge of Node.js (v18+), Python, and JavaScript
Advanced AWS experience including IAM, VPC, networking basics; Terraform/CloudFormation for monitoring infrastructure
Hands-on Amazon Connect experience (contact flow design, telephony/VoIP, integrations) and CloudWatch Logs Insights (queries, dashboards, alarms)

Requirements:

Design, build, and optimize Amazon Connect contact flows (IVR, call routing, queue management); configure telephony/VoIP integrations and integrate Connect with CRMs/ticketing systems via APIs/SDKs; customize agent dashboards/CCP using JavaScript/React
Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces; write and optimize CloudWatch Logs Insights queries; automate log ingestion, analysis, and reporting using Python/Bash/PowerShell
Implement monitoring infrastructure as code using Terraform or CloudFormation; troubleshoot and resolve incidents by correlating logs, alarms, and metrics
Build real-time dashboards using Amazon Connect metrics and export data for BI tools to drive decision-making and performance insights

Job description

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.

We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

5+ years of experience in software development or cloud/DevOps engineering.
Strong knowledge of Node.js (v18+), Python, JavaScript.
Advanced AWS experience, including IAM, VPC, networking basics.
Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
Familiarity with incident/problem management, observability, and automation scripting.
Experience with Terraform/CloudFormation for monitoring infrastructure.
Advanced spoken and written English.

Responsibilities

Amazon Connect & Telephony
- Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
- Configure telephony/VoIP integrations, including SIP, routing, and call handling.
- Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
- Customize agent dashboards/CCP using JavaScript/React.
Cloud Monitoring & Observability
- Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
- Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
- Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
- Implement monitoring infrastructure as code using Terraform or CloudFormation.
- Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
Analytics & Reporting
- Build real-time dashboards using Amazon Connect metrics.
- Export data for BI tools to improve decision-making and performance insights.