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Technical Engineer (Amazon Connect and CloudWatch)

Global Rabbits

Role overview

Qualifications

  • 5+ years of experience in software development or cloud/DevOps engineering
  • Strong knowledge of Node.js (v18+), Python, and JavaScript
  • Advanced AWS experience including IAM, VPC, networking basics; Terraform/CloudFormation for monitoring infrastructure
  • Hands-on Amazon Connect experience (contact flow design, telephony/VoIP, integrations) and CloudWatch Logs Insights (queries, dashboards, alarms)

Responsibilities

  • Design, build, and optimize Amazon Connect contact flows (IVR, call routing, queue management); configure telephony/VoIP integrations and integrate Connect with CRMs/ticketing systems via APIs/SDKs; customize agent dashboards/CCP using JavaScript/React
  • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces; write and optimize CloudWatch Logs Insights queries; automate log ingestion, analysis, and reporting using Python/Bash/PowerShell
  • Implement monitoring infrastructure as code using Terraform or CloudFormation; troubleshoot and resolve incidents by correlating logs, alarms, and metrics
  • Build real-time dashboards using Amazon Connect metrics and export data for BI tools to drive decision-making and performance insights

About the company

Global Rabbits logo

Global Rabbits

IT Services & IT Consulting

We are a true Nearshore provider, attracting the best talent from LATAMand providing our customers with top tier results while offering a cost effective solution.Boost your team by bringing in our best talents. Just tell us what expertise will complete your lineup and we'll make sure you get the best fit. Global Rabbits provides you individual engineers or a complete software development team that works under your guidance on an ongoing, full-time basis. We take care of payroll, benefits and other HR overhead so you can focus on building great software.

Company details

Company typeStartup
IndustryIT Services & IT Consulting
Company size11 - 50

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Job description

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.
​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

  • 5+ years of experience in software development or cloud/DevOps engineering.

  • Strong knowledge of Node.js (v18+), Python, JavaScript.

  • Advanced AWS experience, including IAM, VPC, networking basics.

  • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

  • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

  • Familiarity with incident/problem management, observability, and automation scripting.

  • Experience with Terraform/CloudFormation for monitoring infrastructure.

  • Advanced spoken and written English.

Responsibilities

  • Amazon Connect & Telephony

    • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.

    • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

    • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.

    • Customize agent dashboards/CCP using JavaScript/React.

  • Cloud Monitoring & Observability

    • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.

    • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

    • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.

    • Implement monitoring infrastructure as code using Terraform or CloudFormation.

    • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

  • Analytics & Reporting

    • Build real-time dashboards using Amazon Connect metrics.

    • Export data for BI tools to improve decision-making and performance insights.


This poisition is for LATAM-based applicants.


Salary: 3600

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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